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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,992)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

SmartPack USA

Jun 25, 2025  on Shopify

Perfection!

Shoplifts

Jun 25, 2025  on Shopify

great customer support

helenyis2

Jun 24, 2025  on Shopify

evalise.fr

Jun 24, 2025  on Shopify

Quick and helpful support team. Can recommend

gutaussehen

Jun 24, 2025  on Shopify

there is no other tracking app for ecom than parcel panel. dont even try to use different solutions- come here, stay here! Zessa was an absolute dream and fast in every aspect. Thanks

Shopimax

Jun 22, 2025  on Shopify

Jolie Étoile

Jun 22, 2025  on Shopify

Filler Lux

Jun 22, 2025  on Shopify

This app works flawlessly and has all the features we need to collect and showcase reviews beautifully. The UI is clean, fast, and easy to use. What really stood out, though, is the support — incredibly fast, kind, and helpful. They handled everything professionally and even went the extra mile to tweak things just the way we wanted. Huge thanks to the team — you’ve definitely earned a loyal user!

Nue & Noir

Jun 21, 2025  on Shopify

Very satisfied

Jela Lelystad

Jun 21, 2025  on Shopify

Art Fabula

Jun 19, 2025  on Shopify

Incredible!!

EdelWear

Jun 19, 2025  on Shopify

SkrrtShirt

Jun 18, 2025  on Shopify

Finally a tracking app that does both the tracking page and shipping notifications PERFECTLY! I had always used Aftership but ParcelPanel makes that app look very bad and way too complex. ParcelPanel is straight to the point with a great design, easy to configure and the 24/7 support (especially Jessca) is very quick, friendly and helpful. Couldn't recommend more!

Seed & Stitch

Jun 18, 2025  on Shopify

Die App läuft reibungslos, löst alle meine Probleme mit der Sendungsverfolgung und der Support macht einen super Job. Insbesondere Jessca vom Support-Team hat mir bei meinen Anliegen sehr freundlich und kompetent zur Seite gestanden und alles konnte schnell gelöst werden :)

vinylfrog

Jun 18, 2025  on Shopify

Littho Jewels

Jun 17, 2025  on Shopify

Luxe Aura Boutique

Jun 17, 2025  on Shopify

PETROOM

Jun 17, 2025  on Shopify

Fast, clear and very helpful customer service. Allowed me to solve a CSS problem in under 5 minutes!

Unike turprodukter

Jun 17, 2025  on Shopify

Good patience to answer all my questions.

Verona-amour London

Jun 16, 2025  on Shopify

Donna is so incredibly helpful. Really went above and beyond.

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