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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,988)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Wolfs Collections

Jan 18, 2025  on Shopify

They got back to me right away! Very good service!

bellanza

Jan 18, 2025  on Shopify

Perfect app to keep your customers up to date and to have a clear overview for yourself with order tracking. Really fast and good customer support. Must have for any shopify store!!

Go Velure

Jan 18, 2025  on Shopify

very good app for tracking orders

God Is Good

Jan 17, 2025  on Shopify

Amazing service and perfect tracking!

ICEBOI

Jan 17, 2025  on Shopify

Bijondo

Jan 15, 2025  on Shopify

App veramente ben fatta, la consiglio a tutti.

Syleo création

Jan 15, 2025  on Shopify

EcoSpark Innovations

Jan 14, 2025  on Shopify

Very easy to follow through and understand the steps. Support answered quickly and efficiently.

WhatNaturalsLove.com

Jan 14, 2025  on Shopify

I wish every app had support like this. The app itself is perfect. I worked with another one before and it was also good but this one also works with email marketing.

Emilia Kollektiv

Jan 14, 2025  on Shopify

JoyfulStop

Jan 14, 2025  on Shopify

i recommend this app because they customer service was on point and helped with everything i needed

UJO

Jan 14, 2025  on Shopify

service client très réactif

JMYZONE

Jan 14, 2025  on Shopify

Adaptogeny.pl

Jan 14, 2025  on Shopify

DREAMY PUP

Jan 13, 2025  on Shopify

facile ed intuitiva

Feminique

Jan 13, 2025  on Shopify

Kath was quick and well informed. Thank you <3

Body Secure

Jan 13, 2025  on Shopify

Art'mony

Jan 13, 2025  on Shopify

tres efficace

Eduspace Notes

Jan 12, 2025  on Shopify

This is a very good app. It solved my problem efficiently, and I really liked it a lot.

Ciloria

Jan 12, 2025  on Shopify

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