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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

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Reviews (1,992)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

InfinityMarket

Apr 15, 2025  on Shopify

beautiful app surprised me

Velani Amsterdam

Apr 14, 2025  on Shopify

Donna helped me a lot with the service! Customer service is super helpful and fast! Highly recommended!

Colibri

Apr 14, 2025  on Shopify

I am very pleased with this service and I recommend it to everyone and I especially want to thank the technical support named Cecilia

Australian Evolution

Apr 13, 2025  on Shopify

Great support when ever you need it and the tracking updates have def helped reduce customer inquires. Anyone looking to automate and reduce admin costs then this is a must have cant recommend it enough !!!

TEHILLAH JOURNAL

Apr 12, 2025  on Shopify

Amazing app! love it and works fine! Happy with it

All Day Shop

Apr 12, 2025  on Shopify

Mycket bra hjälp med uppgradering av hemsidan och jättebra erbjudanden som var gratis. Tack och åter tack! ♥️

Novyra

Apr 11, 2025  on Shopify

Support was great

RUSTIQUE

Apr 11, 2025  on Shopify

Jessca, thanks for your detailed support.

BAAKD

Apr 10, 2025  on Shopify

I started using Parcel Panel while still in the build phase of my store, thinking it would be a reliable solution for international and domestic tracking. Unfortunately, it turned out to be a major waste of time. They initially offered features that seemed useful, so I spent time creating resources and integrating everything around their system. But over time, they kept changing things — adding features, removing them, or altering how they worked without clear updates or explanations. It felt chaotic and unstable. One of the biggest letdowns was the inability to generate QR codes — not just for international tracking, but also for domestic shipments, which should be a basic feature. This missing functionality made it impossible for me to offer a smooth customer experience, and I ended up wasting a lot of time trying to work around it. In the end, I had to scrap everything and move on, as I couldn’t rely on a platform that couldn’t even support essential features. If you're building your business, don't waste your time with Parcel Panel — they can't deliver the stability or functionality you need.

Sinezy

Apr 10, 2025  on Shopify

Très contente de cette appli et du service client hyper réactif et professionnel !

Dozed

Apr 10, 2025  on Shopify

Great Service!

Item i Need

Apr 10, 2025  on Shopify

good customer support

Milk and Wool

Apr 10, 2025  on Shopify

Servie client de qualité, et super application

BlackEveryFriday

Apr 10, 2025  on Shopify

Great customer service!

lujiv

Apr 10, 2025  on Shopify

crazy fast reply's, Cecilia helped me solve a problem within minutes!

Coffee Bop™

Apr 09, 2025  on Shopify

seemless install. incredible team on chat

Rocky Top Deals

Apr 09, 2025  on Shopify

Poppers Brasil

Apr 09, 2025  on Shopify

Al Kabayel Discount Centre

Apr 09, 2025  on Shopify

many thanks to Zessa amazing personality and great support

Harper Ottawa

Apr 09, 2025  on Shopify

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