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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,992)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Brisa Del Sur

Jul 03, 2025  on Shopify

Magic wolf

Jul 03, 2025  on Shopify

Foster's Goods

Jul 03, 2025  on Shopify

Jessca was amazing and helped me out with ease with syncing orders and orders not tracking properly! All fixed quickly and satisfied thanks to Jessca :)

RoselleLane

Jul 02, 2025  on Shopify

very helpful app, it a must to have this on your store

The Champagne Ambassador

Jul 02, 2025  on Shopify

Top App with an easy way to use it for our customers. And great After Sales Service!

Staci Styles

Jul 01, 2025  on Shopify

AC Store

Jul 01, 2025  on Shopify

モノとモフ。

Jul 01, 2025  on Shopify

need-a-phone.ca

Jul 01, 2025  on Shopify

$48/ month difference between the essential plan and professional plan is too steep of a jump just for an added feature of Pre-purchase EDD. Will not recommend for this reason. They should provide customized solutions to their customers.

auromec

Jul 01, 2025  on Shopify

J’utilise ParcelPanel pour le suivi des commandes sur ma boutique AUROMEC. L’application est facile à configurer et très pratique pour offrir à mes clients un suivi détaillé et en temps réel de leurs colis. J’ai particulièrement apprécié la page de suivi personnalisable et le support réactif de l’équipe ParcelPanel. Cependant, quelques options comme la modification du titre de la page ou la personnalisation avancée des couleurs pourraient être plus intuitives pour les débutants. Globalement, c’est une excellente solution pour améliorer la satisfaction client et réduire les demandes “Où est ma commande ?” (WISMO

Lunarea

Jul 01, 2025  on Shopify

JS Enterprises

Jul 01, 2025  on Shopify

nooii

Jun 30, 2025  on Shopify

Fast and Helpful! thank you

L.O.S & Co.

Jun 30, 2025  on Shopify

thanks Kath!

BML Collectives

Jun 30, 2025  on Shopify

Service was amazing. They answered exactly what I needed to know.

Senvia

Jun 30, 2025  on Shopify

BarCore™

Jun 30, 2025  on Shopify

very very helpful stuff!

SolarX

Jun 29, 2025  on Shopify

The Femora

Jun 29, 2025  on Shopify

İts great

Kitchik.com

Jun 29, 2025  on Shopify

Thank you for the help Donna

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