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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,985)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Silkra

May 28, 2024  on Shopify

I love this app. It's efficient and beneficial for myself and my customers. The customer service is amazing.

J&M HOME

May 28, 2024  on Shopify

Parfait !!!

heavenlyfluff

May 28, 2024  on Shopify

very good support

Really Rad Records

Apr 25, 2024  on Shopify

great so far!

LuxuriaVoyage

Apr 25, 2024  on Shopify

really good costumer support they answered in seconds!

Ceramiche di Caltagirone Sofia

Apr 25, 2024  on Shopify

Lampanti

Apr 25, 2024  on Shopify

great service

VENECA-LONDON

Apr 25, 2024  on Shopify

Great service! Fast responding and give extra additions to your account as a gift! :)

HitCollections

Apr 25, 2024  on Shopify

Its Great!

Securit-Shoes

Apr 25, 2024  on Shopify

Super !

Lunessa

Apr 25, 2024  on Shopify

amazing really fast and friendly. Donna even helped me change the tracking link of my previous orders (the orders i got before i even downloaded the app). Thank you very much !!

Resiona

Apr 25, 2024  on Shopify

good

Cozy and Style

Apr 25, 2024  on Shopify

Goede service, en staan altijd voor je klaar!

KIENTE

Apr 24, 2024  on Shopify

graceandaugust.co.nz

Apr 24, 2024  on Shopify

So far so good. Only just found it and am so pleased. Customer service has been great so far

Dezizo

Apr 24, 2024  on Shopify

Zeer snelle hulp, wordt zeker gewaardeerd. App werkt zelf ook heel prettig

Aurora Polaris Cosmetics

Apr 24, 2024  on Shopify

this app is very amazing there is a free plan that comes with everything you would need and the support team is just great

Case X Kingdom

Apr 24, 2024  on Shopify

Fantastic app and super quick support, love the customization!

Parker & Finch

Apr 23, 2024  on Shopify

my Blacin

Apr 23, 2024  on Shopify

what an amazing app i loved it thank u so muh

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