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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,985)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

EmergingEra

May 31, 2024  on Shopify

Great response time, and always so helpful! Glad to be working them!

Kokoblend

May 31, 2024  on Shopify

trendrops

May 31, 2024  on Shopify

Sehr gute Seite und der Support ist sehr schnell und hilfreich.

Dorana Paris

May 30, 2024  on Shopify

Serenia Silk

May 30, 2024  on Shopify

Perfect!

CharmPaws

May 30, 2024  on Shopify

great app accurate tracking

Love Heaven xxx

May 30, 2024  on Shopify

Love it! Easy to use, very useful app and super customer service! You need this app in your store. :)

Vestara

May 30, 2024  on Shopify

Enchanté Lugano

May 30, 2024  on Shopify

Super sympathisch, sehr gut geholfen, genial was man damit alles machen kann!

Aloha Sunshine Designs

May 30, 2024  on Shopify

Tribu Tendance

May 30, 2024  on Shopify

Très bonne application et un service client très réactif. Je vous la recommande

Eduardo Boutique

May 30, 2024  on Shopify

great help

Bliss Homey

May 29, 2024  on Shopify

Spiral Seven

May 29, 2024  on Shopify

awesome super fast customer service! and great tool to track all your shipments

Freaz

May 29, 2024  on Shopify

Great service!

Velari

May 29, 2024  on Shopify

They helped me fix an issue!

Fabrizio-Milano

May 29, 2024  on Shopify

Good Customer Service!

Minadanko

May 29, 2024  on Shopify

muy bien, son muy atentos y solucionan cualquier duda rapido y bien

Opal Touch

May 29, 2024  on Shopify

Freezibreeze

May 28, 2024  on Shopify

It is awesome working with parcelpanel. Customer support is very impressive timely replies and very collaborative. Loving there services

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