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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,978)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Worth Is You

Jun 18, 2024  on Shopify

Lunesa

Jun 18, 2024  on Shopify

You need this app to keep your customers on your website and give them the required updates on the shipments. You dont want to send them directly to the courriers tracking page this is much more professional. and they have a lovely customer service team really fast and responsive and helpful. thank you Jessca for your help

Mhayprint

Jun 18, 2024  on Shopify

Infinite Omni Mall

Jun 18, 2024  on Shopify

Customer service was super fast and easy as well. Very friendly

HINT

Jun 18, 2024  on Shopify

My Store

Jun 18, 2024  on Shopify

that support was too quick and helply. thank you for everything

Utile Chaque Jour

Jun 18, 2024  on Shopify

Parfait

SmartParents

Jun 17, 2024  on Shopify

Je tiens à exprimer ma profonde gratitude à Jessica de Parcel Panel pour son aide exceptionnelle. Dès le début, elle a fait preuve d'un professionnalisme exemplaire et d'une grande patience pour m'assister dans l'utilisation de l'application. Ses explications claires et son expertise ont grandement facilité ma compréhension et mon utilisation des différentes fonctionnalités de Parcel Panel. Grâce à son soutien, j'ai pu naviguer efficacement dans l'application et résoudre rapidement tous les problèmes rencontrés. Jessica est une véritable atout pour l'équipe de Parcel Panel et je la recommande vivement pour son service client irréprochable et son dévouement à l'excellence.

Veralne

Jun 17, 2024  on Shopify

great app, look's nice on my theme. they even removed the branding and gave some paid features for free. nice customer support.

PicoVision

Jun 17, 2024  on Shopify

Very good support !

Kozuhome

Jun 17, 2024  on Shopify

Minglemart

Jun 17, 2024  on Shopify

Merci pour votre assistance, ça c'est tres bien passer!!

Jadea

Jun 17, 2024  on Shopify

Ottima App. Facile e intuitiva. Assistenza clienti molto veloce e preparata.

Jungle28

Jun 17, 2024  on Shopify

Tibagi

Jun 17, 2024  on Shopify

Fast customer service, hands on deck. Thank you.

Tamra.Shop.Social

Jun 16, 2024  on Shopify

SunnyPlage

Jun 16, 2024  on Shopify

Happy Tail Center

Jun 16, 2024  on Shopify

This app really tracks everything; it's great and essential. Highly recommended.

MADHUSHA

Jun 16, 2024  on Shopify

Valeya Amsterdam

Jun 15, 2024  on Shopify

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