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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,978)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

OHMYSHIRT

Jun 22, 2024  on Shopify

Oil Essence

Jun 22, 2024  on Shopify

Atencion al cliente muy amable y servicial. Donna es genial y me ayudo mucho

Mom & Baby

Jun 22, 2024  on Shopify

My Store

Jun 22, 2024  on Shopify

great service!

SHEPIT

Jun 21, 2024  on Shopify

The best!)

iMais

Jun 21, 2024  on Shopify

very good

QUTALMISH SHOP

Jun 21, 2024  on Shopify

Yaardımcı oldular gayet, teşekkürler

STELHIA

Jun 21, 2024  on Shopify

I am extremely satisfied with the service and professionalism I received from Cecilia. From the moment I first contacted her, I was met with exceptional courtesy and efficiency. Every step of the process was handled with great care and attention to detail. Cecilia demonstrated a high level of expertise and dedication, ensuring that all my needs were met promptly and effectively. Her commitment to providing top-notch service truly exceeded my expectations. I highly recommend her services to anyone seeking reliable and professional assistance.

Freskoy

Jun 20, 2024  on Shopify

Jessca was very helpful. She fixed my problems. Thank you very much.

WellSerene Ltd

Jun 20, 2024  on Shopify

Very supportive. App can be easily customized and meets tracking needs.

DiscountBrandz!

Jun 19, 2024  on Shopify

Leonıs Vıgıl

Jun 19, 2024  on Shopify

kath love you thanks

Vestiti

Jun 19, 2024  on Shopify

perfect

Esova London

Jun 19, 2024  on Shopify

W's in the chat, I asked for them giving me extra quota, and they did that + removing the branding. + The GIF's section is so funny, I love that. definitely worth it, I have used it for my previous store, its tracking page layout is so professional and neat.

Marshmalow - Loja Online

Jun 19, 2024  on Shopify

Very good and easy to use app!

SummersGlasses

Jun 19, 2024  on Shopify

bien

TryAirGo

Jun 19, 2024  on Shopify

Great Customer Service

חיבוק ראשון

Jun 19, 2024  on Shopify

Wonderful service and an amazing app! Kath helped me with all what I was needed! Thank you!

Moeraldo

Jun 19, 2024  on Shopify

Supper ondersteuning via de chat functie!!! Ik was echt verbaasd over de snelle reactie en accurate hulp!

BubbleBurst

Jun 19, 2024  on Shopify

Great customer service.

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