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Customer reviews: ParcelWILL Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,297)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Octonew

Dec 13, 2025  on Shopify

Great

BeautyBlock

Dec 13, 2025  on Shopify

super schnelle Hilfe

Blessed Berry

Dec 13, 2025  on Shopify

Lavani

Dec 12, 2025  on Shopify

perfect! Great support, very fast and helpful. Thank you!

The Doll House

Dec 12, 2025  on Shopify

Super fast response! My free double quota request was addressed in a few seconds!

Uniqora

Dec 11, 2025  on Shopify

super goede klantenservice. simpel en gemakkelijk dashboard, daarnaast heel handig voor tracking en alle andere tools.

Bruntee

Dec 11, 2025  on Shopify

We love this app :) support is amazing and fast. I've contacted them a couple times and they were great, thank you so much <3

Piryoung Shop

Dec 11, 2025  on Shopify

Range&Co

Dec 11, 2025  on Shopify

Mon Serre Livre

Dec 10, 2025  on Shopify

Service client parfait. Réponse rapide. Mon problème a été résolu. Meilleur application de suivi de commande !!!

Luminus

Dec 09, 2025  on Shopify

Great App

itsshirty

Dec 08, 2025  on Shopify

Jane took care of me and helped me with my issue. I hadn't been able to receive orders for a long time due to a problem with my website, and therefore, I couldn't use the app. I requested cancellation of my annual payment plan and assistance with a refund. They assisted me with the refund. Thank you Jane you re very kind :)

Bieezy

Dec 07, 2025  on Shopify

Celurea

Dec 06, 2025  on Shopify

Vorana

Dec 05, 2025  on Shopify

Thank you for quick help.

MicroCars

Dec 04, 2025  on Shopify

Thank you very much! I really appreciate quick help from your team - it’s truly priceless!

Dr. Johnny's

Dec 04, 2025  on Shopify

Jessca was really helpful in answering some questions about the shipping statuses, as she always is. Kindly give her a raise. Best.

Gleefull Supplements AU

Dec 04, 2025  on Shopify

Great app for tracking and order status.

Alma Madrid

Dec 04, 2025  on Shopify

Pawntify

Dec 04, 2025  on Shopify

Very helpful support team and meet my requirements.

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