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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,978)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

ArtBun

Jun 24, 2024  on Shopify

Sway Hoop

Jun 23, 2024  on Shopify

Great App, Great support!

JWJ Trading

Jun 23, 2024  on Shopify

TheEpicBazzar

Jun 23, 2024  on Shopify

AWesome chat support

B-konnect

Jun 23, 2024  on Shopify

Très content du service proposé, une application complète, service cleint au top, je recommande fortement +++

Fera Paws

Jun 23, 2024  on Shopify

Fast and smooth response

Aphrodisia.it

Jun 23, 2024  on Shopify

Assistenza molto gentile e disponibile

Geneasy

Jun 23, 2024  on Shopify

goede klantenservice

CozyCorner

Jun 23, 2024  on Shopify

PeakHome Furnishings

Jun 23, 2024  on Shopify

Peaches & Cream

Jun 23, 2024  on Shopify

Needed additional quotas added to my shop and Jessica helped me out in less than 5min. Great customer service

BAMBY

Jun 23, 2024  on Shopify

love it

Klubbie

Jun 22, 2024  on Shopify

Hands down one of the best tracking app on shopify. The thing that sets them apart from the rest is their support service. They will literally solve any problems for you in the less time. One of the best customer service ever. Highly recommend

L'atelier compensé

Jun 22, 2024  on Shopify

My Store

Jun 22, 2024  on Shopify

Enchanté Bags

Jun 22, 2024  on Shopify

Great assistance, fast respond time and excellent support

Matchy.Shop

Jun 22, 2024  on Shopify

This is an excellent app for tracking orders, with super responsive customer support and extensive plugin functionality. Best app available!

Straccia

Jun 22, 2024  on Shopify

Really good, very helpful customer service too!

SerinDenge

Jun 22, 2024  on Shopify

eferebgergerger

Muyawa

Jun 22, 2024  on Shopify

Good service

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