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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,909)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Twist&Go

Aug 04, 2024  on Shopify

Awab Tech

Aug 04, 2024  on Shopify

perfect

SCIAHEALTH™

Aug 03, 2024  on Shopify

Great experience so far, great customer service, everything works well.

Arctic Sammy

Aug 03, 2024  on Shopify

Great support team! Cecilia has been incredible helpful and always available when we needed assistance.

La Boutique de Kate

Aug 03, 2024  on Shopify

Perfect

babymumthings

Aug 03, 2024  on Shopify

I appreciate the service

Miracle Breath

Aug 03, 2024  on Shopify

Really good customer support.

The Ody Clean

Aug 03, 2024  on Shopify

Latelis

Aug 03, 2024  on Shopify

Hurtig service og kvalitets order tracking

RapidDrop Commerce

Aug 03, 2024  on Shopify

Good

Funk Vibes

Aug 02, 2024  on Shopify

BuyOne

Aug 02, 2024  on Shopify

Great support by Jessca, She is quick to assist, ensuring a seamless and enjoyable user experience.

My Store

Aug 02, 2024  on Shopify

good

SOLIDUS OSLO

Aug 02, 2024  on Shopify

Zandro

Aug 02, 2024  on Shopify

Just installed it and it was pretty easy to setup, looks very professional so far. Definitely looks very branded on your website.

Marshall & Linn

Jul 31, 2024  on Shopify

Just installed the app and had to speak with support 2 times. Having a lot of questions around set up everything correctly, but Tessa was amazing and helped a lot. Quick and accurate responses, also very helpful.

Stylesage

Jul 31, 2024  on Shopify

Softmedica US

Jul 31, 2024  on Shopify

STANDARD HABITAT

Jul 30, 2024  on Shopify

Rustikhaus

Jul 30, 2024  on Shopify

Nice discussion and quick help. Good App.

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