ParcelPanel App Review: Features, Pros & Cons for Shopify

Customer reviews: Parcel Panel Order Tracking

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,978)

Overall rating

5

2,099
4

61
3

8
2

2
1

4

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

Exceptional customer support described as responsive, friendly, and proactive.
Easy setup and seamless integration with platforms like Shopify.
Effective in providing real-time order tracking and updates, reducing customer inquiries.
Customization options to align with business branding.
Support for multiple carriers, facilitating versatile operations.

Common Concerns

Instances of misalignment between tracking numbers and carrier data.
Occasional delays in updating order statuses during peak periods.
Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

UniqueStride

Jul 04, 2024 on Shopify

5/5, good APP and good assistance

Biodance

Jul 04, 2024 on Shopify

Cool Anime Kingdom

Jul 03, 2024 on Shopify

GoodGoodsGuru

Jul 03, 2024 on Shopify

Top service - good app ! Do his job

Zephira

Jul 03, 2024 on Shopify

It is imperative to install this app. I have never had any problems! The support service is very helpful and efficient.

Little Step

Jul 03, 2024 on Shopify

Parcel Panel is an exceptional application that has transformed the management of order tracking on our website. Customer support is simply excellent, with an efficient and responsive team that resolves issues quickly. The app is incredibly easy to set up and offers customization that adds a professional touch to our site. Overall, Parcel Panel stands out for its ease of use, robust features, and exceptional customer service. I highly recommend it to anyone looking for a reliable and efficient order tracking solution.

Doorware.com

Jul 03, 2024 on Shopify

Great app

ladyease

Jul 02, 2024 on Shopify

Trés réactive et installation facile

123bankhoezen.nl

Jul 02, 2024 on Shopify

Been using parcel panel for a few months. happy with the service and the app.

Espace Douche

Jul 02, 2024 on Shopify

X Ofertas

Jul 02, 2024 on Shopify

App, muito bom e quando precisei de Suporte a Cecilia me ajudou rapidamente, Obrigado.

Obix Shop

Jul 02, 2024 on Shopify

Vivara-kobenhavn

Jul 02, 2024 on Shopify

amazing support

I-BEAUTEE

Jul 02, 2024 on Shopify

Sharkpolewear

Jul 01, 2024 on Shopify

The start of work with the service exceeded all expectations. Let's see how the service shows itself in operation.

RazorAction

Jul 01, 2024 on Shopify

Great app that I have been using for over a year in my online stores. Customer service is excellent, fast, and helpful.

CutiesBliss

Jul 01, 2024 on Shopify

Customer service personnel respond very quickly and professionally

berke.

Jul 01, 2024 on Shopify

For now - great. The quickest support I've ever seen. App is quite easy to understand and gives a lot of possibilities. We are waiting for adding third-party courier. Good to know, that there is a possibility of adjusting courier list to your needs.

MyRielle Lithothérapie

Jul 01, 2024 on Shopify

Très satisfaite et service client au top en Français !

My Store

Jul 01, 2024 on Shopify

Nice app its working great for me