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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,978)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Garnour.shop

Jul 14, 2024  on Shopify

responsive and easy to use app

Trend Nest

Jul 14, 2024  on Shopify

Jeune prince

Jul 14, 2024  on Shopify

My Store

Jul 13, 2024  on Shopify

Excellent customer support! Highly responsive and super helpful about offers, discounts, etc

Escey

Jul 12, 2024  on Shopify

Nice service and very fast!

Sex Dolls Factory

Jul 12, 2024  on Shopify

TaEssentials

Jul 12, 2024  on Shopify

Great app and customer service

MySmartphones

Jul 12, 2024  on Shopify

Glowup For All

Jul 12, 2024  on Shopify

They helped me get things set up and addressed my concerns, their customer service is really good and they respond immediately. Thank you Jessca!

EcoBella

Jul 12, 2024  on Shopify

Isso Faz Bem Shope

Jul 11, 2024  on Shopify

Atendimento rápido e eficiente

TicklePOT

Jul 11, 2024  on Shopify

excellent

GripLife

Jul 11, 2024  on Shopify

The customer servise is really kind, they help me instantly

Esmé & Co.

Jul 11, 2024  on Shopify

Very easy to use and I could easily customise it match my branding. Super easy to reach out for support, this is very important for small business owner like me.

Alureva

Jul 11, 2024  on Shopify

Zeer zeker aan te bevelen, uitgebreid en een uitstekende klantenservice!!

BERKALP

Jul 11, 2024  on Shopify

J&H Webshop

Jul 11, 2024  on Shopify

Makkelijk te installeren, vriendelijke en kundige medewerkers! Ook goed geprijst!

Zoomlite

Jul 10, 2024  on Shopify

Easy to use, great app and amazing customer service!

Baytul-Noor

Jul 10, 2024  on Shopify

Amazing and rapid response from the support team! Couldn't ask for anything more! 10/10

Evenziia

Jul 10, 2024  on Shopify

service client au top !

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