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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,967)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

YUMMA

Jul 19, 2024  on Shopify

Great APP and support

SVESTA

Jul 19, 2024  on Shopify

These guys are just amazing!!!

FLASHY FINGER

Jul 19, 2024  on Shopify

NuBrow™

Jul 18, 2024  on Shopify

I use Parcel Panel on my every store. Actully get so less of cutomer mails just because of this. Love the customer support aswell. really fast and great people. Thank you Donna for your quick help as always as on my other stores <3

Soul Matched

Jul 18, 2024  on Shopify

Wonderful!

𝘼𝙟𝙙𝙞𝙖𝙨

Jul 18, 2024  on Shopify

The Spruill Agency Shop

Jul 18, 2024  on Shopify

Oleander

Jul 18, 2024  on Shopify

very nice customer service experience

MZ Gadgetory

Jul 18, 2024  on Shopify

A quick response and quick resolution of the query by JESSCA

VoyagerZen

Jul 18, 2024  on Shopify

service client très réactif

NOBLETE

Jul 18, 2024  on Shopify

Fliska Odense

Jul 18, 2024  on Shopify

Jane is a superstar :)

Caralarga México

Jul 17, 2024  on Shopify

g

My Store

Jul 17, 2024  on Shopify

todo rápido y en perfectas coondiciones, muchas gracias!

KURO NAIKO

Jul 17, 2024  on Shopify

nickel

Maison Macramé

Jul 17, 2024  on Shopify

Loja Mapa das Ofertas

Jul 17, 2024  on Shopify

Fiquei muito satisfeito principalmente com o suporte que tirou todas as minhas dúvidas.

Cigman

Jul 17, 2024  on Shopify

wacaii

Jul 17, 2024  on Shopify

Second store I´m using it on. Saves me a lot of time when it comes to customer requests.

Miel woman

Jul 16, 2024  on Shopify

rapida respuesta

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