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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,909)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

EsteemGlow

Aug 22, 2024  on Shopify

Great!

LadiBliss

Aug 22, 2024  on Shopify

The support team is excellent and very helpful.

My Home Harmony

Aug 22, 2024  on Shopify

Superrr application

Jor Riset

Aug 22, 2024  on Shopify

De app werkt uitstekend en de hulp via hun chat is snel en effectief.

Vision Beam UK

Aug 22, 2024  on Shopify

The best order tracking app. Thanks to Kath.

Habanna

Aug 21, 2024  on Shopify

muy amables gracias por solucionar mi problema

Islandpics

Aug 21, 2024  on Shopify

Le chat du service client est exceptionnel ! BRAVO

GodsOfClothing

Aug 21, 2024  on Shopify

Great and quick chat service

Evesilk

Aug 21, 2024  on Shopify

VKnest

Aug 21, 2024  on Shopify

Best service! Thank you

Graneco

Aug 20, 2024  on Shopify

Perfect service

StreetReps

Aug 20, 2024  on Shopify

Amazing chat support

Gemorana

Aug 20, 2024  on Shopify

Great support and easy to use

Evermant

Aug 20, 2024  on Shopify

Donna is the best Thank You for helping!!!

Caffeine Emporium

Aug 20, 2024  on Shopify

Hogwarts Ekspresi

Aug 19, 2024  on Shopify

Astiral

Aug 19, 2024  on Shopify

Very Nice

Vapezilla

Aug 19, 2024  on Shopify

Great

Cavern Shop

Aug 19, 2024  on Shopify

Very efficient support. Thanks Kath!

SquishLit

Aug 19, 2024  on Shopify

Everything that I needed, the best support ever! I was even given educational materials and some tips. Definitely recommend

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