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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,967)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Softmedica US

Jul 31, 2024  on Shopify

STANDARD HABITAT

Jul 30, 2024  on Shopify

Rustikhaus

Jul 30, 2024  on Shopify

Nice discussion and quick help. Good App.

RONFSTOP

Jul 30, 2024  on Shopify

service client au top

NapEase.co

Jul 30, 2024  on Shopify

great help, good service

Original

Jul 30, 2024  on Shopify

It was quick setup and they make sure to make sure you are all good with the help you need. Don't be afraid to ask questions!

ShopElektronica

Jul 30, 2024  on Shopify

Excellent customer service, fast response and a very useful app. Recommended 10/10

Anomaly™

Jul 30, 2024  on Shopify

Mangalo NL

Jul 30, 2024  on Shopify

Really helpful and easy to communicate with.

Mein Shop

Jul 30, 2024  on Shopify

PRINCE GEM

Jul 30, 2024  on Shopify

A very convenient app, the most important thing is that the service is very bad, very easy to get started!

HerSpecial

Jul 30, 2024  on Shopify

Very good app, most have to avoid any chargebacks and make sure the customer is notified throughout the delivery journey.

Malone London

Jul 30, 2024  on Shopify

best app

Ice Station

Jul 29, 2024  on Shopify

Super app

Edgeu

Jul 29, 2024  on Shopify

Very useful and simple.

Fluffy mate

Jul 29, 2024  on Shopify

So good

MAMMIGO

Jul 29, 2024  on Shopify

fast and good service

TheGreenArk

Jul 23, 2024  on Shopify

Eebro Julz

Jul 23, 2024  on Shopify

Dragonhawktattoos

Jul 23, 2024  on Shopify

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