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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,909)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Revogadget

Aug 28, 2024  on Shopify

just was nice

Siderity

Aug 28, 2024  on Shopify

I just got this app tonight. I've used track123 on other stores in the past, but wanted to try something new plus parcel panel's pricing model was more attractive to me. It literally took 2 minutes to setup the app, and it looks great. You can see an example of what the page will look like for customers, which is great. They are currently doing an offer that more then doubles the amount of orders included in the free plan, up to 50 instead of 20. They also removed the apps branding, so it looks more professional on the website. This is typically a paid plan feature that they are giving away for free. If you download the app you may see this opportunity, if they are still running it. All I had to do was message the support team. Huge thanks to Ria at the customer support team. She answered me rapidly and gave me those extra benefits. I also wanted to change the color of a specific thing on the page, and couldn't do it on my own. She was able to do it for me in a few minutes. I'm happy to have found this app, and think it will provide good value to me and my customers.

Bidossom

Aug 28, 2024  on Shopify

UrbanModo

Aug 28, 2024  on Shopify

CoupleKeyz

Aug 28, 2024  on Shopify

Really good app and they have an awesome customer service.

One Stop Shop Point

Aug 27, 2024  on Shopify

its great application

Leo Sydney

Aug 27, 2024  on Shopify

very good app

Polondo

Aug 27, 2024  on Shopify

Amazing

NOMADIQUE

Aug 27, 2024  on Shopify

The Double Mulligan

Aug 27, 2024  on Shopify

So far so good! Just starting out.

Diecast Car Factory

Aug 26, 2024  on Shopify

LittleBath

Aug 26, 2024  on Shopify

good

Velten

Aug 26, 2024  on Shopify

Mum&Choupinou

Aug 26, 2024  on Shopify

Très belle expérience jusque là. Donna a été super sympa et très à l'écoute. Je suis ravie.

The Little Minds Lab

Aug 26, 2024  on Shopify

Exactly what I needed! Great customer service as well.

Sticker Muse

Aug 26, 2024  on Shopify

quick and efficient chat

Izuku

Aug 26, 2024  on Shopify

Super fijn en hele goede service

The Light And Life Store

Aug 26, 2024  on Shopify

Support is great and very fast.

SadHamsti

Aug 26, 2024  on Shopify

Odylla

Aug 26, 2024  on Shopify

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