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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,909)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Vibrantino

Aug 30, 2024  on Shopify

HoneyBeeApparelCo

Aug 30, 2024  on Shopify

Awesome service

Newage Leather Bags

Aug 30, 2024  on Shopify

The support agent was fantastic quick, knowledgeable, and very helpful. My issue was resolved with ease. Excellent service!

CHARLIE ROSE.LONDON

Aug 30, 2024  on Shopify

Really amazing customer support. Always super helpful! The app is easy to install and navigate. A life saver for tracking information to our customers.

Mini 1080p

Aug 30, 2024  on Shopify

Amazing app, Jessca is one of the greatest customer supports!!!

St.Lucian Seamoss Company

Aug 30, 2024  on Shopify

Lunvee

Aug 30, 2024  on Shopify

This app very nice and solves the problem from tracking and this app have a very quicly and very helpful team :) thanks for Jessca

HANSEN-MOTE

Aug 30, 2024  on Shopify

Happy Paws

Aug 30, 2024  on Shopify

Quick help! Happy customer!

Little Noemi's

Aug 29, 2024  on Shopify

Loving the app so far is essential for any eccomerce store

Amaanah Modesty

Aug 29, 2024  on Shopify

Toronto With Love

Aug 29, 2024  on Shopify

Very Good!

ominaa.de

Aug 29, 2024  on Shopify

Sehr verlässlich!!!! Ich bin zufrieden)

My Gift Centre

Aug 29, 2024  on Shopify

NIce and fast service. Solved my issues. Highly recommended.

PULSEVIBZ

Aug 29, 2024  on Shopify

Super !!!

SveaBeauty

Aug 29, 2024  on Shopify

support was insanely helpful

Casa em Foco

Aug 29, 2024  on Shopify

GourmetWare

Aug 29, 2024  on Shopify

amazing app

Roadhi

Aug 29, 2024  on Shopify

Lana's

Aug 28, 2024  on Shopify

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