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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,910)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

IZEAU

Sep 10, 2024  on Shopify

Emiratiparis

Sep 10, 2024  on Shopify

Perapulse Mağaza

Sep 10, 2024  on Shopify

good

Diabec

Sep 10, 2024  on Shopify

great one!

ZAMACLEAN

Sep 10, 2024  on Shopify

Application très pratique et le personnel est très réactifs. Merci pour votre professionnalisme.

Firmence

Sep 09, 2024  on Shopify

The customer service is very nice and they are very patient with everyone, they 100% helped me with great attitude.

WorldMart Co.

Sep 09, 2024  on Shopify

Support was super helpful and wiling to help me fix the issue i had. will recommend.

Wunderkids

Sep 09, 2024  on Shopify

great

Magitoy

Sep 09, 2024  on Shopify

Dawn Cart

Sep 09, 2024  on Shopify

AquaPura

Sep 09, 2024  on Shopify

perfect

Huber™ Luzern

Sep 09, 2024  on Shopify

Great customer support! Jessca was very helpful and professional

Skynest

Sep 09, 2024  on Shopify

I was really surprised by the good service, Jessca helped me in a very good way. Also very fast communication. Would definitely recommend!

Free Movement™ Dance Solutions

Sep 08, 2024  on Shopify

awesome, support is great and we love that our clients can track their parcels worldwide on their own!

Vento Maré

Sep 08, 2024  on Shopify

Por enquanto parece ser muito simples de lidar e bastante agradável.

Combicraft Australia

Sep 08, 2024  on Shopify

Great Service Great App!

Matchy Fashion

Sep 08, 2024  on Shopify

GoldMind

Sep 08, 2024  on Shopify

Personne très gentille

Eco Amsterdam

Sep 08, 2024  on Shopify

A lovely lady named Cecilia assisted me with a minor issue, with a fast respond rate, very friendly and resolved it within a minute. recommended 10/10

solampe.com

Sep 08, 2024  on Shopify

Très pratique, rapide à installer et service client très réactif

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