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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,910)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Les Pépites de Brigitte

Sep 18, 2024  on Shopify

Super app et l'équipe du chat est très réactive et sympathique !

Mijn winkel

Sep 18, 2024  on Shopify

Amazing fast. They helpt me within seconds!

JeFacilite

Sep 18, 2024  on Shopify

Très bon service client

Darjin

Sep 17, 2024  on Shopify

thanks

Acies

Sep 17, 2024  on Shopify

Very helpful always there to help you with any kind of problems!

TUHI

Sep 17, 2024  on Shopify

Lou

Sep 17, 2024  on Shopify

Support technique efficace!

Petro LED

Sep 17, 2024  on Shopify

Great support from Donna!

Dental Buddy

Sep 17, 2024  on Shopify

Balance Footwear

Sep 17, 2024  on Shopify

very good

The Little Sprouts Co.

Sep 17, 2024  on Shopify

Super helpful support - thank you!

AMOISE Sverige

Sep 17, 2024  on Shopify

Very fast and kind.

My Store

Sep 17, 2024  on Shopify

great service.

Samiella

Sep 17, 2024  on Shopify

very good service !!!

Aromaspecialisten

Sep 17, 2024  on Shopify

hurtig hjælp

Pavela

Sep 17, 2024  on Shopify

Snelle reactie en goed geholpen

Lenomis

Sep 16, 2024  on Shopify

Useful and handy

MarvelouStore

Sep 16, 2024  on Shopify

I am writing to thank Jessica for her invaluable help in resolving my issue. Her dedication, patience, and expertise are remarkable, and I am so grateful for her assistance. With her support, the problem was resolved effectively and efficiently. Thank you, Jessica, for going above and beyond to help me. Your kindness and professionalism made a difference, and I am truly thankful for everything you did.

shopiyumy

Sep 16, 2024  on Shopify

Cecilia was Helpfull

EGA

Sep 16, 2024  on Shopify

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