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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,967)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Leo Sydney

Aug 27, 2024  on Shopify

very good app

Polondo

Aug 27, 2024  on Shopify

Amazing

NOMADIQUE

Aug 27, 2024  on Shopify

The Double Mulligan

Aug 27, 2024  on Shopify

So far so good! Just starting out.

Diecast Car Factory

Aug 26, 2024  on Shopify

LittleBath

Aug 26, 2024  on Shopify

good

Velten

Aug 26, 2024  on Shopify

Mum&Choupinou

Aug 26, 2024  on Shopify

Très belle expérience jusque là. Donna a été super sympa et très à l'écoute. Je suis ravie.

The Little Minds Lab

Aug 26, 2024  on Shopify

Exactly what I needed! Great customer service as well.

Sticker Muse

Aug 26, 2024  on Shopify

quick and efficient chat

Izuku

Aug 26, 2024  on Shopify

Super fijn en hele goede service

The Light And Life Store

Aug 26, 2024  on Shopify

Support is great and very fast.

SadHamsti

Aug 26, 2024  on Shopify

Odylla

Aug 26, 2024  on Shopify

KEYLSEA

Aug 25, 2024  on Shopify

L application est géniale, le service clientèle professionnel et très très rapide !!!!! Je recommande

Enarah

Aug 25, 2024  on Shopify

TaleezDeals

Aug 25, 2024  on Shopify

So far support has been very quick and helpful. I will certainly recommend this app to others!

SEVICH OFFICIEL

Aug 25, 2024  on Shopify

Je recommande cette application. Très utile, efficace et surtout facile à appliquer pour le suivi de vos commandes. De plus Kath est à l'écoute et a été très réactive ! Merci !

Suite home deals

Aug 24, 2024  on Shopify

Kath was above and beyond helpful! Thanks again

Larc

Aug 24, 2024  on Shopify

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