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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,984)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Made For Dogs®

Aug 25, 2025  on Shopify

Chat support responded incredibly quick. Donna was exceptionally efficient in handling our requests and very friendly throughout the process. The customer service was top-notch. We’re very happy so far and look forward to continuing to learn their platform.

Bluboxxs

Aug 25, 2025  on Shopify

Donna is fast to answer and reliable customer service ever

Ultimate Gainz

Aug 25, 2025  on Shopify

openairlifestyles.com

Aug 25, 2025  on Shopify

replied quickly and efficient

MORPHEVIA

Aug 25, 2025  on Shopify

XINGHUI MINIATURES

Aug 24, 2025  on Shopify

FIVEAMS™

Aug 23, 2025  on Shopify

LLLangblinko

Aug 22, 2025  on Shopify

Very nice

covrfly

Aug 22, 2025  on Shopify

covomi

Aug 22, 2025  on Shopify

great!!

mytravelpassport

Aug 21, 2025  on Shopify

Great a quickly support

Arisou

Aug 21, 2025  on Shopify

good service, Jessica was able to help in seconds with my issue. Strongly recommend.

KasNovas

Aug 21, 2025  on Shopify

Amazing customer support. Got one of the faster replies ever and helped me fix and understand my issue.

FIND IT LOVE IT GET IT

Aug 21, 2025  on Shopify

Dibellay

Aug 20, 2025  on Shopify

it is great theank you fo your help Donna

dreamylens

Aug 20, 2025  on Shopify

Galloperly

Aug 20, 2025  on Shopify

de.xega

Aug 19, 2025  on Shopify

Currently, this app completely solves my order tracking issues. The interface is simple and very easy to use.

Truffle & Paw

Aug 19, 2025  on Shopify

Calitz Technologies

Aug 18, 2025  on Shopify

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