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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,910)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

kipukajewelry

Sep 24, 2024  on Shopify

Câlines

Sep 24, 2024  on Shopify

great app and even great support team

Luxorim

Sep 24, 2024  on Shopify

Ola Jewelry

Sep 24, 2024  on Shopify

First class support.

Kuscheliebe

Sep 23, 2024  on Shopify

good

Zoeus - Luxe Dog Parenting

Sep 23, 2024  on Shopify

Prompt and professional support. I'm very satisfied.

ecofoliate

Sep 23, 2024  on Shopify

Promt reply and issue solved.

My Store

Sep 23, 2024  on Shopify

Very good customer service, answered all my questions and helped a lot.

Aevanti

Sep 22, 2024  on Shopify

WEVRS™

Sep 22, 2024  on Shopify

thanks for the prompt reply n support

Emporium

Sep 22, 2024  on Shopify

Kynara

Sep 22, 2024  on Shopify

Good

Banohu

Sep 22, 2024  on Shopify

Parfait

CozySteps™

Sep 22, 2024  on Shopify

Great support team, great app

Ric-Series

Sep 22, 2024  on Shopify

Very nice conversation

FBteem

Sep 22, 2024  on Shopify

Flambo 富蘭鍋

Sep 22, 2024  on Shopify

Great product and services.

Nina shops

Sep 21, 2024  on Shopify

Muy buena

LUX Sydney

Sep 21, 2024  on Shopify

great customer service, thank you

Oklumi

Sep 21, 2024  on Shopify

Great Customer Support

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