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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (5,244)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Club Muntaner

Sep 04, 2024  on Shopify

Asthora Jewelry

Sep 04, 2024  on Shopify

I have a few questions about how notification emails will work and Ms Ria from Parcel Panel support team helped me a lot. I recommend the app.

Bavarian Old School

Sep 04, 2024  on Shopify

joy and toys

Sep 04, 2024  on Shopify

Audiolov

Sep 04, 2024  on Shopify

SnugMassager

Sep 03, 2024  on Shopify

excellent app, and their customer service replies instant

Livontic

Sep 03, 2024  on Shopify

Richmond Zurich

Sep 03, 2024  on Shopify

Great help and explaination, app works well

L’ATELIER D’HELENA.

Sep 03, 2024  on Shopify

Very responsive customer service team. Well done

thickify

Sep 03, 2024  on Shopify

Super responsive and extremely helpful support team. Not to mention the app works seamlessly. Using it on 2 stores now without a hitch.

Nostak

Sep 03, 2024  on Shopify

Best app for tracking!

Patikutusu

Sep 02, 2024  on Shopify

i love it

Pawsyfun

Sep 02, 2024  on Shopify

I reached out to the support team to request the removal of the brand name from the app, and Kath responded immediately. She resolved the issue quickly and efficiently. The customer service was top-notch, and I’m very pleased with the outcome. Highly recommend! Thank you Kath!

Bi&Co

Sep 02, 2024  on Shopify

Molto precisi e veloci a rispondere e darti le soluzioni. Anche molto gentili!

soleildesoie

Sep 02, 2024  on Shopify

Mega Kundenservice! Super freundlich, hilfsbereit und lösungsorientiert. Danke Ria!

Kittyfest.com

Sep 02, 2024  on Shopify

Motoryzed

Sep 02, 2024  on Shopify

My Store

Sep 02, 2024  on Shopify

Bon support chating

Kunst Allee

Sep 02, 2024  on Shopify

Top!

LyfeBound

Sep 02, 2024  on Shopify

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