ParcelPanel App Review: Features, Pros & Cons for Shopify

Customer reviews: Parcel Panel Order Tracking

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,899)

Overall rating

5

2,245
4

65
3

9
2

2
1

5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

Exceptional customer support described as responsive, friendly, and proactive.
Easy setup and seamless integration with platforms like Shopify.
Effective in providing real-time order tracking and updates, reducing customer inquiries.
Customization options to align with business branding.
Support for multiple carriers, facilitating versatile operations.

Common Concerns

Instances of misalignment between tracking numbers and carrier data.
Occasional delays in updating order statuses during peak periods.
Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Oveno

Jul 09, 2025 on Shopify

Pet Supply Stuff

Jul 08, 2025 on Shopify

Excellent customer service Donna helped me so much.

Bonfire Store

Jul 08, 2025 on Shopify

Absolutely amazing support! The team was incredibly warm, kind, and responsive — especially Zessa! She was super friendly and handled everything with such care and clarity. I felt like I was chatting with someone who genuinely wanted to help. Fast replies, clear explanations, and a lovely attitude throughout. Big thanks to the whole support team — you’re doing a fantastic job!

SLAYERFASHION

Jul 08, 2025 on Shopify

Any questions you have, they're quick to respond and help you with anything you need.

Snappyfy

Jul 08, 2025 on Shopify

Fast and efficient support, a lot available options to customize the tracking app, very professional

PGLB Originals

Jul 08, 2025 on Shopify

Bra connection & feedback

kiralystorecl

Jul 07, 2025 on Shopify

responden rápido, y preciso.

Sleekdenim.com

Jul 07, 2025 on Shopify

Great help so far. I really needed this

Tech Vibe

Jul 06, 2025 on Shopify

Rose Melbourne

Jul 06, 2025 on Shopify

STARBREW

Jul 06, 2025 on Shopify

evantiva

Jul 06, 2025 on Shopify

jundify

Jul 06, 2025 on Shopify

Averrel

Jul 05, 2025 on Shopify

Perfect help

Rescue Pet Supply

Jul 05, 2025 on Shopify

New to Parcel Panel. Will need help soon.

Herboroots

Jul 05, 2025 on Shopify

I tried multiple tracking apps — some were too expensive, some didn’t work properly, and others had poor support. Parcel Panel turned out to be the best! Even the free plan has all the essential features, and it’s perfect if you’re just starting your store. Special thanks to Jessca from the support team — she was super quick and helpful throughout. Highly recommended!

HLY & CHOCCICO

Jul 04, 2025 on Shopify

When the system encountered an error, the customer service followed up and handled it quickly and effectively. It's an amazing app that I must install!

FL Workwear

Jul 04, 2025 on Shopify

BARISTASENSOR

Jul 04, 2025 on Shopify

Very fast feedback. I am impressed by the friendly consultation. Don't hesitate to choose Parcel panel.

PURÄLYS PARIS

Jul 04, 2025 on Shopify

Application de suivi colis géniale ! De plus, les conseiller sont très réactif, et font toujours de leurs mieux ! très agréable de discuter ! Kath je t'adore :)