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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,984)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Unveiled Faith

Sep 03, 2025  on Shopify

great c service

Viyana Kitabevi

Sep 01, 2025  on Shopify

Ecliptic Australia

Sep 01, 2025  on Shopify

Kath has done a fantastic job answering all of my questions, and helping me get my tracking page set up for my store. Thank you!

Healthy Socks BV

Aug 31, 2025  on Shopify

Their service is great!

A9HAIR

Aug 31, 2025  on Shopify

Le Bonheur

Aug 30, 2025  on Shopify

avec zessa tout regler

WALEEDO

Aug 30, 2025  on Shopify

Neo-BeBe

Aug 30, 2025  on Shopify

Excellente application ! Très simple à installer et à utiliser. L’intégration avec ma boutique Shopify s’est faite rapidement, et mes clients peuvent maintenant suivre leurs colis facilement. Le support client, en particulier Jessica, est rapide, professionnel et très réactif. Merci pour votre aide et votre patience, je recommande vivement !

BLOK BUDDIES

Aug 30, 2025  on Shopify

Great app!

MIC Camisas de Time

Aug 29, 2025  on Shopify

Nimiri

Aug 29, 2025  on Shopify

Katt´s Mania Viral Store

Aug 28, 2025  on Shopify

Excelente, de verdad muy atentos!!

Sossu

Aug 28, 2025  on Shopify

This app works very nicely and create good confidence for clients , amazing team with fast support :)

Made by Frey

Aug 27, 2025  on Shopify

soooooo. great!!!!

SyraSkin | Beauté & cosmétique

Aug 27, 2025  on Shopify

Very good, the support (Donna) helped me to fix my problem very quickly; Great app, very useful thnx!

Solora

Aug 27, 2025  on Shopify

Jula-Amsterdam

Aug 26, 2025  on Shopify

Great app, with great customer service. i'm glad using it for my company!

Indian Flower

Aug 26, 2025  on Shopify

La Boutique Coquine

Aug 26, 2025  on Shopify

Fio de Afeto

Aug 26, 2025  on Shopify

Muito eficiente, rápida e resolve, nota 10

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