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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (5,239)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Cyber grid

Sep 06, 2024  on Shopify

great

HemRed Therapy

Sep 06, 2024  on Shopify

Great app, great customer service

Just Primes

Sep 06, 2024  on Shopify

Naturally Free

Sep 05, 2024  on Shopify

Great support! Would recommend.

Premium Lumière

Sep 05, 2024  on Shopify

MyLightStore

Sep 05, 2024  on Shopify

Top of the Top.

InnoviaPlus

Sep 05, 2024  on Shopify

Très réactif merci

Konka Fragrances

Sep 05, 2024  on Shopify

Ria was a great help, I got my free upgrade and she also removed the branding just out of her own niceness

4Little

Sep 05, 2024  on Shopify

Goede snelle klantenservice.

Laisse Moi Dormir

Sep 05, 2024  on Shopify

Au top, assistance par chat très efficace et rapide.

The Welcome Door

Sep 04, 2024  on Shopify

URBANFEELO

Sep 04, 2024  on Shopify

Donna is an awsome explainer and I hope I GOT MORE quota. xx

SILKY SLEEPER

Sep 04, 2024  on Shopify

Excellent service!

SpoilYourPets

Sep 04, 2024  on Shopify

Children'S World Shop

Sep 04, 2024  on Shopify

I recently had an issue with app. I contacted support and CECILIA was incredibly helpful. She patiently listened to my problem, clearly explained the steps to resolve it, and within minutes the issue was resolved. Their quick thinking and friendly demeanor turned a frustrating situation into a positive one. I'm so grateful for their excellent support!"

TheNFCASE

Sep 04, 2024  on Shopify

Club Muntaner

Sep 04, 2024  on Shopify

Asthora Jewelry

Sep 04, 2024  on Shopify

I have a few questions about how notification emails will work and Ms Ria from Parcel Panel support team helped me a lot. I recommend the app.

Bavarian Old School

Sep 04, 2024  on Shopify

joy and toys

Sep 04, 2024  on Shopify

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