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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (5,239)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

CeletiSmartteste

Sep 12, 2024  on Shopify

vert good support!

CarEQ

Sep 12, 2024  on Shopify

Had a few issues but all were solved from their amazing team who helped us with quick support and great coding.

Smart Mech Store

Sep 12, 2024  on Shopify

Great App

SpeedHud

Sep 11, 2024  on Shopify

just great :>

Saint Willo

Sep 11, 2024  on Shopify

Simple to use and very clean.

Viva Brilla Piel

Sep 11, 2024  on Shopify

Novara-Capetown

Sep 11, 2024  on Shopify

Piko Amsterdam

Sep 11, 2024  on Shopify

One of the best tracking apps, I already use it for both of my stores

BUIJO

Sep 11, 2024  on Shopify

Amazing customer servie by Kath !

Calvade

Sep 11, 2024  on Shopify

Good service and great app

Pup Buddy

Sep 11, 2024  on Shopify

Was a super easy install and also seems great for dropshipping too as it hides the carrier names if you want to. Kath was very helpful with any questions I had and replied really fast. Look forward to using this app more in the future!

Unwrr

Sep 10, 2024  on Shopify

Customer service is fast and very helpful, great app

IZEAU

Sep 10, 2024  on Shopify

Emiratiparis

Sep 10, 2024  on Shopify

Perapulse Mağaza

Sep 10, 2024  on Shopify

good

Diabec

Sep 10, 2024  on Shopify

great one!

ZAMACLEAN

Sep 10, 2024  on Shopify

Application très pratique et le personnel est très réactifs. Merci pour votre professionnalisme.

Firmence

Sep 09, 2024  on Shopify

The customer service is very nice and they are very patient with everyone, they 100% helped me with great attitude.

WorldMart Co.

Sep 09, 2024  on Shopify

Support was super helpful and wiling to help me fix the issue i had. will recommend.

Wunderkids

Sep 09, 2024  on Shopify

great

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