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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (5,239)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

CozySteps™

Sep 22, 2024  on Shopify

Great support team, great app

Ric-Series

Sep 22, 2024  on Shopify

Very nice conversation

FBteem

Sep 22, 2024  on Shopify

Flambo 富蘭鍋

Sep 22, 2024  on Shopify

Great product and services.

Nina shops

Sep 21, 2024  on Shopify

Muy buena

LUX Sydney

Sep 21, 2024  on Shopify

great customer service, thank you

Oklumi

Sep 21, 2024  on Shopify

Great Customer Support

Ma boutique

Sep 21, 2024  on Shopify

goood

Art Cura Studio Schaffeld

Sep 21, 2024  on Shopify

gorgeous to get started

BXR® Training | Portable Boxing Ball System

Sep 21, 2024  on Shopify

Just installed the app, dropped a bunch of question and got a clear, straight and fast answer right away! Special Tahnks to Cecilia for helping me out here

RFORCE8

Sep 21, 2024  on Shopify

Thanks Cecilia

pets143hub

Sep 21, 2024  on Shopify

Kelly Toronto

Sep 20, 2024  on Shopify

Atelier Royale Paris

Sep 20, 2024  on Shopify

Soloriva

Sep 20, 2024  on Shopify

Nordilys

Sep 20, 2024  on Shopify

Great customer service; very friendly and fast reply.

TeamLuna Shop

Sep 20, 2024  on Shopify

Very helpful and fast response.

Sleeque

Sep 20, 2024  on Shopify

Customer service is really good. Very good app!

Top Shine Jewelry

Sep 19, 2024  on Shopify

FurreverBuddies

Sep 19, 2024  on Shopify

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