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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,107)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

J's Lace

Nov 10, 2025  on Shopify

Amazing customer service. Prompt response and always willing to assist. Would recommend highly!

Nordic Essential

Nov 10, 2025  on Shopify

Iconic Lash

Nov 09, 2025  on Shopify

KORRIK

Nov 08, 2025  on Shopify

Lootquake LLC

Nov 08, 2025  on Shopify

It works seamlessly with all carriers and the customer service provides quick help when needed. Thank you once again, Zessa!

Zapex

Nov 07, 2025  on Shopify

Zessa's support at 10 PM simply saved me, eternally grateful!

Rebel Reaper Clothing Company

Nov 07, 2025  on Shopify

Jessca was awesome. Helped us out faster than the speed of sound

Mixelar

Nov 07, 2025  on Shopify

ÂME SANS CIBLE.

Nov 07, 2025  on Shopify

Top! Merci

Amae Capsule

Nov 06, 2025  on Shopify

こころぼっくす

Nov 06, 2025  on Shopify

Elaya™

Nov 06, 2025  on Shopify

Un support très réactif ! Merci pour votre aide

whipmats.co.uk

Nov 06, 2025  on Shopify

awesome

CurliCat™

Nov 05, 2025  on Shopify

Gazelle

Nov 05, 2025  on Shopify

Excellent Support & Prompt Actions

Sensitive Stones

Nov 05, 2025  on Shopify

Out-Shine

Nov 05, 2025  on Shopify

NACRE BEAUTY

Nov 04, 2025  on Shopify

Perfect

Nuage de Soie

Nov 04, 2025  on Shopify

C'est une très bonne application et le service client est très réactif et professionnel

COLOR CONNECT

Nov 04, 2025  on Shopify

SAV, très réactif et a répondu à toutes mes question très rapidement (merci donna)

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