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Customer reviews: ParcelWILL Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,297)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

WoodCraft Pipes

Jan 08, 2026  on Shopify

SabrCulture

Jan 08, 2026  on Shopify

The app does what it's supposed to do - in-house tracking with a lot of useful features. Very responsive team via live chat (less than 3 minutes response time every time)

Pamel's Boutique Houston

Jan 07, 2026  on Shopify

donna is really the best tbh and your support is amazing as always thanks guys

Lumiva Sweden

Jan 07, 2026  on Shopify

ΣΟΦΙΑ ΜΥΚΟΝΟΣ

Jan 07, 2026  on Shopify

Sofia

Titanio Puro IT

Jan 07, 2026  on Shopify

OrthoPfote

Jan 07, 2026  on Shopify

Gearcozy

Jan 07, 2026  on Shopify

good

GoldenEst (EN)

Jan 06, 2026  on Shopify

Great app!

Carryon X

Jan 06, 2026  on Shopify

Toller Support. Man bekommt sofort Hilfe. Bisher konnten alle Anfragen schnell und einfach gelöst werden.

VeXoRr

Jan 06, 2026  on Shopify

Fast and friendly service. I definitely recommend it.

retrolens

Jan 06, 2026  on Shopify

We use parcel panel on both our stores and it's ace! Thanks Jane, you are amazing :)

Kainaly

Jan 06, 2026  on Shopify

Jane a été tres réactif à ma demande !! Très heureuse de notre échange

Mammoth Force

Jan 05, 2026  on Shopify

Fast support no waiting. thank you

EVEEIGHT

Jan 05, 2026  on Shopify

RacingProjectGermany

Jan 05, 2026  on Shopify

very fast and friendly support :)

Rosie Medina

Jan 04, 2026  on Shopify

Very responsive. Very helpful in clarifying their services.

Fine Strings

Jan 04, 2026  on Shopify

Rabbert & Nestor Store

Jan 04, 2026  on Shopify

MYRELEAVA

Jan 04, 2026  on Shopify

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