ParcelPanel App Review: Features, Pros & Cons for Shopify

Customer reviews: Parcel Panel Order Tracking

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (5,234)

Overall rating

5

1,943
4

56
3

7
2

2
1

4

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

Exceptional customer support described as responsive, friendly, and proactive.
Easy setup and seamless integration with platforms like Shopify.
Effective in providing real-time order tracking and updates, reducing customer inquiries.
Customization options to align with business branding.
Support for multiple carriers, facilitating versatile operations.

Common Concerns

Instances of misalignment between tracking numbers and carrier data.
Occasional delays in updating order statuses during peak periods.
Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

MERAKI

Oct 06, 2024 on Shopify

Rivaro

Oct 06, 2024 on Shopify

Led Case™

Oct 05, 2024 on Shopify

G-Kiosk

Oct 05, 2024 on Shopify

Right away when started the Trail - free version it was directly a plus support - user-friendly platform very easy to use. and what matters most everything is working as it should be ! Love it.

Ferli Finds 9

Oct 05, 2024 on Shopify

Orange Watchz

Oct 05, 2024 on Shopify

Very nice assistance. Thank you a lot for your work and the application is always awesome !

Dreamscape Decor

Oct 04, 2024 on Shopify

good

Mobility Home

Oct 04, 2024 on Shopify

Quick customer support as well. I think with any software like this there is an adaption phase. The customer support made the adaption much easier.

Kingdom Outfitters

Oct 04, 2024 on Shopify

So far so good! Kath w/ customer support was awesome! Super helpful and hooked me up! I heard this was the best app and I believe it now! I will continue using Parcel Panel as long as a have a shop!

fitteers

Oct 04, 2024 on Shopify

Bébé Ange

Oct 04, 2024 on Shopify

Stil Kleider

Oct 04, 2024 on Shopify

Great app, Even better support <3

TRAPPED

Oct 04, 2024 on Shopify

It's great

GlowMates

Oct 04, 2024 on Shopify

COZYdagen

Oct 04, 2024 on Shopify

great response time

Mirbella

Oct 03, 2024 on Shopify

Probably the quickest support ive ever experienced and the app is great with many features

DipaliZ

Oct 03, 2024 on Shopify

Had an amazing experience with Parcel Panel Order Tracking chat and support! The team member Donna, was incredibly helpful, answering all my questions with patience and clarity. Highly recommend their service to anyone looking for top-notch customer support! ✨

Easy-Voyage

Oct 03, 2024 on Shopify

The support is great!

That's ME Style

Oct 03, 2024 on Shopify

Guter Service mit sehr viel Geduld. Die APP macht genau das, was es soll. Thank you for your patience with me, and I apologize for my frustration earlier. I felt misunderstood regarding my issue.

Fashion-Nade

Oct 03, 2024 on Shopify

I recently had an issue with my tracking system and reached out to Parcel Panel’s customer support via chat. I was amazed at how fast their team responded! They quickly understood my problem and provided a solution in no time. The support agent was professional, friendly, and efficient. I’m really impressed with their service and will definitely continue using Parcel Panel for my business. Highly recommend!