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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (5,234)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Libralino

Oct 07, 2024  on Shopify

Appli superbe et que dire du chat en cas de problème, super réactivité parfaite en quelques minutes et en français rien à redire si ce n'est MERCIIII

Tactical Choice Plus

Oct 07, 2024  on Shopify

JJ Market

Oct 07, 2024  on Shopify

Their customer support is just amazing.

Luminara

Oct 07, 2024  on Shopify

Viktoria Simonë

Oct 07, 2024  on Shopify

I just installed it but haven't tested it. Simple to set it up, super fast customer service.

TechPetify

Oct 07, 2024  on Shopify

It's pretty good very nice customer support and easy to use.

Compa fashion

Oct 07, 2024  on Shopify

Ursalee

Oct 07, 2024  on Shopify

Daferu S

Oct 07, 2024  on Shopify

Great

Blisshop-london

Oct 07, 2024  on Shopify

super service

Bennett Sydney

Oct 07, 2024  on Shopify

De app is very good

Benvento

Oct 07, 2024  on Shopify

Great support! They quickly resolved my issue and were very helpful throughout the process.

HERLIZIA

Oct 07, 2024  on Shopify

good!

Gretess Beauty Care

Oct 07, 2024  on Shopify

great customer support

KATCHY

Oct 07, 2024  on Shopify

Jessca was awesome, patient and delivered an outstanding support. Really satisfied .

AVRİSA

Oct 06, 2024  on Shopify

Bon Tropik

Oct 06, 2024  on Shopify

Setup is very easy, and Kath was very fast and helpful on a small question that I had.

VEAUTY

Oct 06, 2024  on Shopify

great app

DedaBaba™

Oct 06, 2024  on Shopify

J'ai testé l'aide du support pour l'installation : réactivité et efficacité. Le top ! Merci.

CottonBlend Studio

Oct 06, 2024  on Shopify

Great support when needed! Parcel Panel has exceeded the expectations.

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