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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (5,234)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Melavibes

Oct 14, 2024  on Shopify

Reageren altijd snel en de track and trace werkt heel goed. Ik zou deze app aan aanraden.

Prylhem

Oct 14, 2024  on Shopify

Itz ze bezt

Glammzee

Oct 14, 2024  on Shopify

I contacted the support and they got back to me in 3 minutes. Donna was super polite and helpful, she has fixed my account issue with two clicks....she's done more than asked as she has adjusted my setups on the Parcel Panel dashboard. Definitely a five stars service. Well done. I highly recommend their service.

Jvalo

Oct 14, 2024  on Shopify

Riya is amazing, She answered all my questions quickly and efficiently

The Drops

Oct 14, 2024  on Shopify

Herkes icin

Oct 13, 2024  on Shopify

a friendly and helpful team

Healthana.co

Oct 12, 2024  on Shopify

amazing support

Cruisia

Oct 12, 2024  on Shopify

Great so far.

lucky7lucky7

Oct 12, 2024  on Shopify

The service was excellent!great!

Syrelune

Oct 12, 2024  on Shopify

perfect

Winter Arc

Oct 12, 2024  on Shopify

My Store

Oct 12, 2024  on Shopify

Good one

Desi Doodles

Oct 12, 2024  on Shopify

Great support. Kath was very helpful in resolving our issue.

Retail Galore Store

Oct 12, 2024  on Shopify

Customer service is outstanding!! I will soon be a paid subscription member of this service and thank you to Kath for her help!!!

Fashion Vault

Oct 11, 2024  on Shopify

Support is very helpful

Kuwaii Store

Oct 11, 2024  on Shopify

My Store

Oct 11, 2024  on Shopify

Great app! have been using it for my multiple stores. Great live chat!

Boutique Ecom

Oct 11, 2024  on Shopify

merci de m'avoir aidé

Ciara Cork

Oct 11, 2024  on Shopify

Great and fast support, also easy to install

Keen Uplift

Oct 11, 2024  on Shopify

Very good App and nice support from Jessca!

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