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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (5,234)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Aurealface

Oct 23, 2024  on Shopify

Very professional app, amazing support, it have all the functions you need

Corsis

Oct 23, 2024  on Shopify

In2Green

Oct 22, 2024  on Shopify

Great

Good Luxe Shop

Oct 22, 2024  on Shopify

Very helpful and went above expectations!

The Caravan Shop

Oct 22, 2024  on Shopify

Amazing support with installation and features!

Blue Buddha Publication

Oct 22, 2024  on Shopify

Great Support

Everything Savage

Oct 22, 2024  on Shopify

all you can and will need

Versafy

Oct 22, 2024  on Shopify

Great service best app I have used! Kath was super helpful and quick to respond :)

Shop Beauttega

Oct 21, 2024  on Shopify

I was setting everything up, and I had to contact support for help. They immediately responded and took care of my request! I'm looking forward to seeing how this goes!

Horse Side

Oct 21, 2024  on Shopify

Helpful customer service! gives very quick and precise answers

CERVILUNE

Oct 21, 2024  on Shopify

Service client très réactifs

VETRINATIME

Oct 21, 2024  on Shopify

very very very top app very great for all business

AltinelShop

Oct 21, 2024  on Shopify

Midnightbandit

Oct 21, 2024  on Shopify

Very good app. Great support team.

hayalix

Oct 21, 2024  on Shopify

chat çok iyi hemen yardımcı olundu. Jessca Hanıma teşekkürler tekrardan.

theRDHshop

Oct 21, 2024  on Shopify

So far no issues, easy to set up, good customer support, overall happy with the app :D

Lumina Enhance

Oct 21, 2024  on Shopify

Customer service was absolutely a gem when I needed, fast, resourceful and willing to sort and help. I would definitely recommend it.

Home Gadgets

Oct 21, 2024  on Shopify

Paw Lane

Oct 20, 2024  on Shopify

Incredibly fast response time and super helpful!!!

Fashion

Oct 17, 2024  on Shopify

One of the best tracking apps !

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