ParcelPanel App Review: Features, Pros & Cons for Shopify

Customer reviews: Parcel Panel Order Tracking

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (5,234)

Overall rating

5

1,941
4

55
3

7
2

2
1

4

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

Exceptional customer support described as responsive, friendly, and proactive.
Easy setup and seamless integration with platforms like Shopify.
Effective in providing real-time order tracking and updates, reducing customer inquiries.
Customization options to align with business branding.
Support for multiple carriers, facilitating versatile operations.

Common Concerns

Instances of misalignment between tracking numbers and carrier data.
Occasional delays in updating order statuses during peak periods.
Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Mijn winkel

Oct 26, 2024 on Shopify

Luminous Neon

Oct 26, 2024 on Shopify

Great app! Customer service whilst setting up the app was outstanding.

All Children Stores

Oct 25, 2024 on Shopify

This is a good app that solves a lot problems. It's well needed.

Sensations.se

Oct 25, 2024 on Shopify

Best app for getting happy costumer! Very good and fast support! A most have!

SleepyStarzzz

Oct 25, 2024 on Shopify

fast and great

BUDDY STORE

Oct 25, 2024 on Shopify

Asipu.de

Oct 25, 2024 on Shopify

Jessca, Did great job, thank you

MySuperSuit

Oct 25, 2024 on Shopify

Top

GotEmAll Sneakers™

Oct 25, 2024 on Shopify

yop

NyxNoble

Oct 24, 2024 on Shopify

Shop Necessity

Oct 24, 2024 on Shopify

Monarch Couture

Oct 24, 2024 on Shopify

Awesome customer service

Liliva Stockholm

Oct 24, 2024 on Shopify

goed geholpen en snel

Flor de Lírio

Oct 24, 2024 on Shopify

thank you Ria

Koa Paris

Oct 24, 2024 on Shopify

Depuis que j'utilise Parcel Panel Order Tracking pour gérer le suivi des commandes, mon expérience client et ma gestion logistique sont considérablement améliorées. L'interface est simple et intuitive, ce qui permet à mes clients de suivre leurs commandes en temps réel, notamment le nombre de demandes de renseignements sur les statuts de livraison. Grâce à l'intégration facile avec ma boutique, j'ai pu configurer le suivi en quelques minutes. Le service est fiable, et les notifications automatiques rassurent mes clients, tout en renforçant la confiance dans ma boutique. De plus, l'équipe de support est réactive et toujours prête à m'aider, ce qui est un vrai plus ! Je recommande vivement Parcel Panel à tous les marchands souhaitant offrir une expérience de suivi professionnel et optimisée à leurs clients.

Ballagrio

Oct 23, 2024 on Shopify

The support is great. The feedback is quick and accurate, and it helps me understand things I didn't understand.

Remount Store

Oct 23, 2024 on Shopify

Great

WoodaBear

Oct 23, 2024 on Shopify

facile de configuration et d'utilisation, super pratique, c'est un must

Wearfamilia

Oct 23, 2024 on Shopify

Birkin Boutiqe

Oct 23, 2024 on Shopify

helpfull