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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (5,234)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Compact Trip

Oct 29, 2024  on Shopify

Thank you Kath

siskakia

Oct 29, 2024  on Shopify

the best app for tracking

Vuneti

Oct 28, 2024  on Shopify

good

KLIWOO

Oct 28, 2024  on Shopify

Très bien !

Follicr

Oct 28, 2024  on Shopify

Get Wired

Oct 28, 2024  on Shopify

FlexBargain

Oct 28, 2024  on Shopify

Donna was quick to respond and helped me resolve the issue. I just started using the app but having easy ad quick access to support is very reassuring.

Melty Shirt

Oct 28, 2024  on Shopify

Service client au top !

Nebula Clothing

Oct 28, 2024  on Shopify

she did so good and was soooo kind best support ive ever had

Toutoun™

Oct 27, 2024  on Shopify

Tres bon service client !

Ujaala

Oct 27, 2024  on Shopify

great! thank you

Solen Workshop

Oct 27, 2024  on Shopify

Great Support Team. Thank you

New Home Store

Oct 27, 2024  on Shopify

Excelente, la atención fue rápida y muy clara.

UGG

Oct 27, 2024  on Shopify

JULYAN JEWELRY

Oct 27, 2024  on Shopify

Super, le service client est excellent également, rapide et disponible!

InclusiKids

Oct 26, 2024  on Shopify

Alleviate Wave

Oct 26, 2024  on Shopify

Miasim Store

Oct 26, 2024  on Shopify

was so fast and informative.

LushLuxe Shop

Oct 26, 2024  on Shopify

Excellent services from the "Parcel Panel team ". Their app is beneficial for customers who want to track their orders. Customer support is also very supportive and professional especially thanks to " Cecilia " timely and conservative response. Highly recommended

Gadiel and Co

Oct 26, 2024  on Shopify

great app.

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