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Customer reviews: ParcelWILL Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,297)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

STRIDERS

Jan 12, 2026  on Shopify

exceptionally good, great support team and service

Eunoia Copenhagen

Jan 12, 2026  on Shopify

Sarouse

Jan 12, 2026  on Shopify

98degreenorth

Jan 12, 2026  on Shopify

very prompt reply and my query was resolved instantly

Glowpybara

Jan 11, 2026  on Shopify

Innovations-24

Jan 11, 2026  on Shopify

Lunelle

Jan 11, 2026  on Shopify

Great chat support!

Pawbury

Jan 10, 2026  on Shopify

LUNA&SKIN

Jan 10, 2026  on Shopify

Harven

Jan 09, 2026  on Shopify

Customer support is good

Chamuko hats

Jan 09, 2026  on Shopify

Mini Drift

Jan 09, 2026  on Shopify

Si tienes cualquier problema te ayudan al instante, muy buena aplicacion, contento con la compra

BCLOTHING

Jan 09, 2026  on Shopify

;

Une Passion à La Fois

Jan 09, 2026  on Shopify

Satisfaite :)

SkaiiyPrints

Jan 09, 2026  on Shopify

Jane Helped Me I Think This Is The Best Customer Support Ever Thanks .

Prints by Tom Schlegel

Jan 09, 2026  on Shopify

Arya

Jan 08, 2026  on Shopify

MyArt

Jan 08, 2026  on Shopify

Parents explorateurs

Jan 08, 2026  on Shopify

TechBuum

Jan 08, 2026  on Shopify

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