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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,973)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

OPULENTE

May 21, 2025  on Shopify

Velocity

May 20, 2025  on Shopify

Very good customer service

Raverro

May 19, 2025  on Shopify

Very nice customer support. Reacts in 2 minutes and helps me with everything I need.

Project Montessori

May 19, 2025  on Shopify

amazing cs support!!!!

Cosi ELLE

May 19, 2025  on Shopify

REMMII

May 19, 2025  on Shopify

Super quick response!

KAYSI

May 18, 2025  on Shopify

great customer service

TIVIA

May 17, 2025  on Shopify

FRESH NORTH CO

May 17, 2025  on Shopify

Very helpful and super quick! Thank you

Ka'Chava

May 15, 2025  on Shopify

Great app and fantastic support team!

JISUMOTO

May 15, 2025  on Shopify

Class Football Jersey

May 14, 2025  on Shopify

Jane from the customer support helped me very well with the app :)

Hobihearteu

May 13, 2025  on Shopify

Parcelpanel is a great tool for tracking and notification!

KissLove Hair

May 12, 2025  on Shopify

elanzio

May 12, 2025  on Shopify

I want refund for non-usage of app ($11) for the period 2025-03-09 to 2025-04-08

nuviFIT

May 11, 2025  on Shopify

Kath war sehr hilfreich und sehr nett!

Saint Gossip

May 10, 2025  on Shopify

Vista Jewelry

May 10, 2025  on Shopify

Amazing support

Berti Blanc

May 10, 2025  on Shopify

Foclover

May 10, 2025  on Shopify

客服很贴心,体验很好

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