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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,899)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Simple Buys

Jul 25, 2025  on Shopify

Alterwares

Jul 24, 2025  on Shopify

Nutty Deals!

Jul 24, 2025  on Shopify

SAK1TAMA

Jul 24, 2025  on Shopify

b-drops

Jul 24, 2025  on Shopify

they help me very good nice support and kind people there helps with everything and most of hte time there are very fast with helping you! thanks jessca!

TAQUEEN

Jul 24, 2025  on Shopify

great and useful app ,,,, saved a lot of customer questions .... thumbs up

CCTVMASTERS.COM.AU

Jul 24, 2025  on Shopify

Happy with your support, it is working very well thank you

Lumina Beauty

Jul 23, 2025  on Shopify

SereNutrition | Pakistan's Largest Online Supplement Store

Jul 23, 2025  on Shopify

Pegas Market

Jul 23, 2025  on Shopify

Lunora

Jul 23, 2025  on Shopify

Cartridge King

Jul 22, 2025  on Shopify

Just testing so far, but looks very good - especially for integration with Royal Mail as that tracking doesn't always sync with Shopify. We have been able to mark the status of our deliveries as delivered for the first time. You can also go back 120 days of data which is useful for legacy orders. Support is also good.

Lisa Ferrari

Jul 22, 2025  on Shopify

molto brava e disponibile. Grazie

Sol-Aura

Jul 20, 2025  on Shopify

Costumer Service was by far the best.

Bulley

Jul 19, 2025  on Shopify

Helpful

BathBudy

Jul 17, 2025  on Shopify

FAST AND HELPFUL

TOPPCART.COM

Jul 17, 2025  on Shopify

Homi1

Jul 16, 2025  on Shopify

Shopify

Jul 16, 2025  on Shopify

Donna is really helpful

TWTwatches

Jul 15, 2025  on Shopify

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