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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,899)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Manntara Co.

Jan 31, 2025  on Shopify

ParcelPanel's support is great! Their team is always available and ready to assist with any questions or issues. They respond quickly and go above and beyond to ensure everything runs smoothly. Highly recommend it.

Paw Sense

Jan 31, 2025  on Shopify

Super fast support from Kath. Recommended!

Atmorus

Jan 31, 2025  on Shopify

Great little app - very easy to use. Will get even better with time. Keep it up!

ohmygourde.com

Jan 31, 2025  on Shopify

Bizpressions

Jan 31, 2025  on Shopify

Works wonders! Friendly support.

MiauMates

Jan 30, 2025  on Shopify

Keine 10 Sekunden und mein Problem wurde gelöst!

Mavario

Jan 30, 2025  on Shopify

.

Polarshop

Jan 30, 2025  on Shopify

Bébé Paradis

Jan 29, 2025  on Shopify

I've been using Parcel Panel across all my Shopify stores, and I can confidently say it's the best order tracking app out there! It helps me so much on a daily basis that I simply couldn't manage without it anymore. Today, Cecilia assisted me with incredible patience, kindness, and professionalism. I truly appreciate her support, and I want to thank her for being so helpful. The customer support team is always responsive and efficient, making the experience even better. Parcel Panel is one of the most essential apps in my Shopify toolkit, and I highly recommend it to any e-commerce business looking to provide a seamless tracking experience for their customers. An absolute must-have!

OctoShop

Jan 29, 2025  on Shopify

Silky Tina

Jan 29, 2025  on Shopify

Just perfect

Blueree

Jan 28, 2025  on Shopify

Perfecte app voor het tracken voor klanten

Trivio

Jan 28, 2025  on Shopify

Great and quick service!

Perani

Jan 28, 2025  on Shopify

Just installed it but it exceeds my expectations already. Upsells during tracking? dropshipping bullet proof and with good communication to the customer? this is a must have fr

LaValor

Jan 28, 2025  on Shopify

quick service, very happy with the help and they reply very quick

incultnito

Jan 28, 2025  on Shopify

I like the free trial! And excellent service from Jessca

Toshty

Jan 27, 2025  on Shopify

Vibora

Jan 27, 2025  on Shopify

Global Sale Point

Jan 26, 2025  on Shopify

SlowLanes

Jan 26, 2025  on Shopify

Help me resolve issues quickly

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