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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,976)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

The West Decor

Dec 07, 2024  on Shopify

GGARY

Dec 07, 2024  on Shopify

Hydrozen

Dec 06, 2024  on Shopify

It's great

ANADOLU TREND

Dec 06, 2024  on Shopify

You are very fast and solution-oriented, thank you

DIY500AMP LLC

Dec 06, 2024  on Shopify

Your support is top !!!!!! Thank you!!!!! Great Product !!

Blooming Concept

Dec 06, 2024  on Shopify

Snelle en goede hulp via de chat. Echt heel prettig zodat je snel verder kunt! Super fijne app in gebruik. Ik ben erg tevreden :)

PuriLite

Dec 05, 2024  on Shopify

Great vendor - quick responses and was able to customize the app to my needs!

Kiss We Makeup

Dec 05, 2024  on Shopify

Customer service prompt and effective. Thanks Kath :)

Proboutiquee

Dec 05, 2024  on Shopify

Your service is really good, especially Kath is really friendly and have quick response for solving any issues. This tracking app is also very helpful and have good features.

Focalify

Dec 05, 2024  on Shopify

Buena app muy completa y tiene un plan gratuito para empezar

CLEURA

Dec 05, 2024  on Shopify

topp

PowerToolz

Dec 05, 2024  on Shopify

great service

MuseStore

Dec 05, 2024  on Shopify

Aurelles

Dec 05, 2024  on Shopify

Schinkels Mode

Dec 05, 2024  on Shopify

MinaPyjamas

Dec 05, 2024  on Shopify

Passos Verdes

Dec 05, 2024  on Shopify

El soporte es genial, atienden muy rápido y son profesionales. Muy recomendable

OnNostalgic

Dec 05, 2024  on Shopify

Support bombe, habe keine halbe minute warten müssen für mein Direkten Chat, ich wurde super bedient und mein Problem wurde direkt gelöst.

AeroBag

Dec 04, 2024  on Shopify

Growshop360

Dec 04, 2024  on Shopify

The app is amazing! There are so many customization options, everything is intuitive and super easy to use. The support is absolutely fantastic and incredibly fast! Thank you!

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