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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,899)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

MALRY

Feb 05, 2025  on Shopify

Great functionality. Support is very helpful and friendly.

Nade & Co.

Feb 05, 2025  on Shopify

Ronrooon

Feb 05, 2025  on Shopify

The app is great, but above all I've never seen a customer support so pro-active. Anything you ask they can do it. Even Apple doesn't have that kind of amazing support. Thanks team @ParcelPanel!

Cheffy

Feb 04, 2025  on Shopify

Tienen atención al cliente rápida

Legacy Edmonton

Feb 04, 2025  on Shopify

Great

Zalera

Feb 04, 2025  on Shopify

Good

Kimoya Paris

Feb 04, 2025  on Shopify

Service client très réactif, j'aime beaucoup cette application

The White Oak Collection - Hive Plants

Feb 03, 2025  on Shopify

Love the custom tracking page, it looks so professional!

Trendy Galway

Feb 03, 2025  on Shopify

Free Motus

Feb 02, 2025  on Shopify

Excellent app! Works great and customer service is great too!

RiggingUK

Feb 02, 2025  on Shopify

Installed app to our site www.rigginguk.co.uk had few issues and the support team corrected this withing minutes.

CBD Boutique

Feb 02, 2025  on Shopify

The customer support is just amazing!!

ScandiChill

Feb 02, 2025  on Shopify

TECNOBITSTORE

Feb 01, 2025  on Shopify

fast response

Ginger's Bread and Treats

Feb 01, 2025  on Shopify

easy to set up, easy to edit, easy to chat in with questions

Street Stone

Feb 01, 2025  on Shopify

Minada

Feb 01, 2025  on Shopify

thank you

Southport Exchange

Feb 01, 2025  on Shopify

Easy to use. Excellent support!

ILHEMENT

Feb 01, 2025  on Shopify

great customer service! great tool! on brand and for free! love it

ROSACHIQ - Lisboa

Feb 01, 2025  on Shopify

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