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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,984)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

GymoItalia™

Oct 04, 2025  on Shopify

Gentilezza è cortesia, e risposta velocissima, un servizio perfetto, per qualsiasi esigenza, risposte quasi immediate, OTTIMO

FlyingPetCompany

Oct 04, 2025  on Shopify

Gleama

Oct 02, 2025  on Shopify

great intercation with kathy from customer support

Delivery Hair

Oct 02, 2025  on Shopify

It seems customers are happy with tracking services.

Revona

Oct 01, 2025  on Shopify

Very good customer service

EL Charmeur

Oct 01, 2025  on Shopify

Obi Pelle

Oct 01, 2025  on Shopify

Best Support!

Precious Engraved

Sep 30, 2025  on Shopify

Very nice app and good support.

Weriion

Sep 30, 2025  on Shopify

Great features along with fast and reliable support. I recommend this app to anyone that understands the importance of a proper tracking page.

GENBU

Sep 30, 2025  on Shopify

Dr. Vitalex

Sep 30, 2025  on Shopify

Excellent app. Customer service is perfect

Rivun

Sep 30, 2025  on Shopify

Zhaky Collective

Sep 29, 2025  on Shopify

goede snelle klantenservice!

ActiveOne

Sep 29, 2025  on Shopify

Amazing support from Cecilia, accurate and fast response.

Miaouaf

Sep 27, 2025  on Shopify

top

SmartnessBuyShop

Sep 26, 2025  on Shopify

Dafonte Collection

Sep 25, 2025  on Shopify

LLevo instalada- desintalada 2999 apps para estas funciones y sin duda, ESTA ES LA MEJOR. Súper intuitiva, económica, práctica, sencilla, esta app me va a hacer NO perder mucho dinero. MIL GRACIAS

Helvetus

Sep 24, 2025  on Shopify

Truly amazing support. I was able to set up everything with confidence and full guidance from their lovely team. Much appreciation to Michael B. for showing me everything in the call. He was able to answer all my questions in perfect detail and tell me exactly how to implement my ideas. I feel fully confident that the app will be a game-changer. Less support inquiries for my store and more customer satisfaction :) Thanks a lot

GLOBALDAVIA.COM

Sep 23, 2025  on Shopify

the best of all straight to the point without fuss

Aloria London

Sep 23, 2025  on Shopify

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