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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

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Reviews (1,899)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Tienda Jacob

Jul 31, 2025  on Shopify

Carter & Miles

Jul 30, 2025  on Shopify

great for tracking

Tygra Clothing

Jul 30, 2025  on Shopify

Ich nutze Parcel Panel für mein Shopify-Store und bin mehr als zufrieden. Die App ist super einfach zu integrieren, sieht professionell aus und gibt meinen Kunden die Möglichkeit, ihre Bestellungen direkt über meine Website zu verfolgen – das wirkt einfach viel vertrauenswürdiger. Besonders gut finde ich, dass man sogar ein kostenloses Kontingent bekommt, was gerade für neue Shops mega hilfreich ist. Der Support reagiert schnell und freundlich. Und die Möglichkeit, das Kontingent kostenlos zu verdoppeln, ist ein richtig cooles Extra!

ProMellow

Jul 29, 2025  on Shopify

I had a few questions about how the app/plans worked, they got back to me within minutes. They explained it well and I felt comfortable to move forward with their app. I highly recommend this for anyone just starting out, it's user friendly and has a lot of great features in just the free plan alone. This has been a great experience all around.

The Cashmere Studio

Jul 29, 2025  on Shopify

Awesome support, very reactive and the apps is amazing, thank you

AVP CUSTOMS OPC

Jul 29, 2025  on Shopify

I LOVE THIS APP!!! SUPER WORTH IT!!!!!

Lovina swimwear

Jul 29, 2025  on Shopify

very good ! thank you

Natacha

Jul 29, 2025  on Shopify

very nice

GODDESSHAIR

Jul 29, 2025  on Shopify

parfait merci zessa

Cherry Fashion

Jul 28, 2025  on Shopify

Incroyable application de suivi ! ParcelPanel a transformé l’expérience post-achat pour mes clients. L'interface est ultra fluide, entièrement personnalisable, et s'intègre parfaitement à Shopify. Mes clients adorent pouvoir suivre leur commande en temps réel sans quitter mon site — ça renforce la confiance et améliore clairement la satisfaction. Le support client est également top : rapide, pro et toujours à l’écoute. Si tu veux offrir une expérience digne des grandes marques, c’est l’app qu’il te faut. Je recommande les yeux fermés !

SKIN FIRST®

Jul 28, 2025  on Shopify

Decarba

Jul 28, 2025  on Shopify

Livetta

Jul 28, 2025  on Shopify

Absolutely love the app. It has been a game changer for my business and our workflows. Donna answered every question I had for her and was a tremendous help in the setup process. She is a superstar for a superstar app. Don't hesitate to add it to your stack.

TROVIO

Jul 28, 2025  on Shopify

GardenHearth

Jul 28, 2025  on Shopify

Clawsentials

Jul 28, 2025  on Shopify

Wójcik Warszawa

Jul 27, 2025  on Shopify

Haayla Paris

Jul 26, 2025  on Shopify

Ridewave Bikes

Jul 26, 2025  on Shopify

Parcel Panel has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support — fast, friendly, and genuinely helpful every time we’ve had a question or needed assistance. Highly recommend if you're looking for a solid tracking solution with top-tier service!

Lauven

Jul 26, 2025  on Shopify

Best app for tracking and most affordable one with an amazing support team

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