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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,987)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Sous le Ciel de Lit

Jun 01, 2025  on Shopify

I installed this application on many stores and i'm satisfied.

The Gundog Catalogue

Jun 01, 2025  on Shopify

Jonkers-Breda.nl

May 31, 2025  on Shopify

great support and help! absolutely recommend it

Mergilo

May 30, 2025  on Shopify

Bad Boys Depot

May 29, 2025  on Shopify

Amazing service by Cecilia!!

Eviora Luxe

May 29, 2025  on Shopify

Great app + Good customer service!

Chic Melbourne

May 29, 2025  on Shopify

Ana Melbourne

May 28, 2025  on Shopify

Customer service was very helpful in answering each of my questions. Thank you.

Maviere

May 28, 2025  on Shopify

very fast and efficient

Kafibo

May 28, 2025  on Shopify

BrettBe

May 28, 2025  on Shopify

Excelente atendimento e suporte! ferramenta muito util

Rippl Impact Gear

May 28, 2025  on Shopify

GEN

May 28, 2025  on Shopify

Great first impression and integration. So far way better than aftership

Olyneia

May 28, 2025  on Shopify

The app works perfectly once everything is set up. Special thanks to Zessa from support — she helped me quickly and efficiently customize my tracking page buttons. Clean interface, great parcel tracking features. Highly recommended! — Frédéric, Olyneia®

Outdoor Vision 360

May 27, 2025  on Shopify

montcalia.ch

May 27, 2025  on Shopify

Schneller Support!

辰思易学社

May 27, 2025  on Shopify

The customer service team is highly responsive and gives precise solutions. The interaction was pleasant, and the Lady was exceptionally courteous.

Terraluma

May 26, 2025  on Shopify

Top support client.

Langer Mon Bébé

May 26, 2025  on Shopify

Cendrier-france

May 26, 2025  on Shopify

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