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Customer reviews: ParcelWILL Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,297)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Orevia Fashion

Jan 26, 2026  on Shopify

Noaré

Jan 26, 2026  on Shopify

great app, amazing cust service.

The New Living Touch

Jan 26, 2026  on Shopify

Rami's Coffee

Jan 25, 2026  on Shopify

Natural Approach

Jan 24, 2026  on Shopify

Grant London

Jan 24, 2026  on Shopify

NICE

UNSEN

Jan 23, 2026  on Shopify

Inovessa

Jan 23, 2026  on Shopify

Zessa did an excellent job providing professional support. Thank you. The app works great at this moment.

Spielwolke

Jan 23, 2026  on Shopify

Paint My Pics

Jan 22, 2026  on Shopify

Great support thanks Kath

Margaret & Grace Georgian Bay

Jan 22, 2026  on Shopify

Kaushalya Art Jewellery

Jan 22, 2026  on Shopify

Swiftycart

Jan 22, 2026  on Shopify

cleandampf

Jan 21, 2026  on Shopify

kann ich jeden nur empfehlen

Modera-Milano

Jan 21, 2026  on Shopify

Snel geholpen

Cendura Deutschland

Jan 21, 2026  on Shopify

I had a quick question and I also got a quick and easy response back withing 2 minutes from Donna. Great customer service!

Pizuna Linens

Jan 21, 2026  on Shopify

ATLETICA

Jan 21, 2026  on Shopify

Prop Movie Money

Jan 20, 2026  on Shopify

Love it so far. The Track Your Order option is a game changer for our store. Easy to set up, clean interface, and customers can find tracking fast. Exactly what we wanted.

Revosia

Jan 20, 2026  on Shopify

Donna very good support!

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