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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,987)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Tech Vibe

Jul 06, 2025  on Shopify

Rose Melbourne

Jul 06, 2025  on Shopify

STARBREW

Jul 06, 2025  on Shopify

evantiva

Jul 06, 2025  on Shopify

jundify

Jul 06, 2025  on Shopify

Averrel

Jul 05, 2025  on Shopify

Perfect help

Rescue Pet Supply

Jul 05, 2025  on Shopify

New to Parcel Panel. Will need help soon.

Herboroots

Jul 05, 2025  on Shopify

I tried multiple tracking apps — some were too expensive, some didn’t work properly, and others had poor support. Parcel Panel turned out to be the best! Even the free plan has all the essential features, and it’s perfect if you’re just starting your store. Special thanks to Jessca from the support team — she was super quick and helpful throughout. Highly recommended!

HLY & CHOCCICO

Jul 04, 2025  on Shopify

When the system encountered an error, the customer service followed up and handled it quickly and effectively. It's an amazing app that I must install!

FL Workwear

Jul 04, 2025  on Shopify

BARISTASENSOR

Jul 04, 2025  on Shopify

Very fast feedback. I am impressed by the friendly consultation. Don't hesitate to choose Parcel panel.

PURÄLYS PARIS

Jul 04, 2025  on Shopify

Application de suivi colis géniale ! De plus, les conseiller sont très réactif, et font toujours de leurs mieux ! très agréable de discuter ! Kath je t'adore :)

BioBodyBoost

Jul 04, 2025  on Shopify

I've been using this tracking app for a while now, and I’m really impressed with the improvements I've seen recently. The features keep getting better, and it’s clear the developers are actively working to enhance the experience. One thing I really appreciate is the customer support — it's fast, responsive, and genuinely helpful whenever I need assistance. As a seller, tools like this make a big difference in creating a smooth and professional experience for our customers. Please keep up the great work and continue upgrading the app — we rely on it to deliver the best service possible. Thanks again for the support and for building such a useful app!

need-a-phone.ca

Jul 04, 2025  on Shopify

Bavency

Jul 04, 2025  on Shopify

Brisa Del Sur

Jul 03, 2025  on Shopify

Magic wolf

Jul 03, 2025  on Shopify

Foster's Goods

Jul 03, 2025  on Shopify

Jessca was amazing and helped me out with ease with syncing orders and orders not tracking properly! All fixed quickly and satisfied thanks to Jessca :)

BERLEVA

Jul 03, 2025  on Shopify

Cuorepulse

Jul 03, 2025  on Shopify

Appena installato l'app, e ho parlato subito con l'assistenza Donna, che ha risposto i miei dubbi immediatamente in maniera risolutiva , gentile e disponibile . grazie.

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