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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,987)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Institute of Human Anatomy Shop

Jul 13, 2025  on Shopify

Works just like it says!

G-Designers

Jul 13, 2025  on Shopify

VITALASI

Jul 12, 2025  on Shopify

Reactive customer support. Jessca was very helpful :)

Luxury Stock

Jul 12, 2025  on Shopify

Cordialità

Housse Clic-Clac

Jul 12, 2025  on Shopify

Installed this app on 3 differents stores and i'm really satisfied.

VibeCore

Jul 11, 2025  on Shopify

Great app. Customer service is A+. They respond right away and handle any issue you have. Definitely recommend.

e-positivity

Jul 11, 2025  on Shopify

norél london

Jul 10, 2025  on Shopify

Love this app, must have for any store, highly recommended !

Sorvane

Jul 10, 2025  on Shopify

GLACÉE

Jul 09, 2025  on Shopify

Service client hyper réactif! Ils ont résolus mon problème hyper rapidement !! Top

DORAVAPE

Jul 09, 2025  on Shopify

Really appreciate for the customer service

Striples

Jul 09, 2025  on Shopify

Oveno

Jul 09, 2025  on Shopify

Pet Supply Stuff

Jul 08, 2025  on Shopify

Excellent customer service Donna helped me so much.

Bonfire Store

Jul 08, 2025  on Shopify

Absolutely amazing support! The team was incredibly warm, kind, and responsive — especially Zessa! She was super friendly and handled everything with such care and clarity. I felt like I was chatting with someone who genuinely wanted to help. Fast replies, clear explanations, and a lovely attitude throughout. Big thanks to the whole support team — you’re doing a fantastic job!

SLAYERFASHION

Jul 08, 2025  on Shopify

Any questions you have, they're quick to respond and help you with anything you need.

Snappyfy

Jul 08, 2025  on Shopify

Fast and efficient support, a lot available options to customize the tracking app, very professional

PGLB Originals

Jul 08, 2025  on Shopify

Bra connection & feedback

kiralystorecl

Jul 07, 2025  on Shopify

responden rápido, y preciso.

Sleekdenim.com

Jul 07, 2025  on Shopify

Great help so far. I really needed this

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