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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,989)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

SereNutrition | Pakistan's Largest Online Supplement Store

Jul 23, 2025  on Shopify

Pegas Market

Jul 23, 2025  on Shopify

Lunora

Jul 23, 2025  on Shopify

Cartridge King

Jul 22, 2025  on Shopify

Just testing so far, but looks very good - especially for integration with Royal Mail as that tracking doesn't always sync with Shopify. We have been able to mark the status of our deliveries as delivered for the first time. You can also go back 120 days of data which is useful for legacy orders. Support is also good.

Lisa Ferrari

Jul 22, 2025  on Shopify

molto brava e disponibile. Grazie

Sol-Aura

Jul 20, 2025  on Shopify

Costumer Service was by far the best.

Bulley

Jul 19, 2025  on Shopify

Helpful

BathBudy

Jul 17, 2025  on Shopify

FAST AND HELPFUL

TOPPCART.COM

Jul 17, 2025  on Shopify

Homi1

Jul 16, 2025  on Shopify

Shopify

Jul 16, 2025  on Shopify

Donna is really helpful

TWTwatches

Jul 15, 2025  on Shopify

PeaceOut

Jul 15, 2025  on Shopify

Nice app, our customers really likes to track their orders by themselves

DEWY Korea

Jul 15, 2025  on Shopify

Great experience with them as always

Creamy Cuts

Jul 15, 2025  on Shopify

EXCELLENT.

Heal My Sole

Jul 14, 2025  on Shopify

Really great team! They are super helpful and also give freebies out! Panel looks really great in my theme as well :D

Ractiveone

Jul 14, 2025  on Shopify

Really fast support, amazing!

Kooksy Homewares

Jul 13, 2025  on Shopify

Marvito

Jul 13, 2025  on Shopify

swevva

Jul 13, 2025  on Shopify

good support

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