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Customer reviews: ParcelWILL Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,297)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Aquavra

Dec 04, 2025  on Shopify

Threadz Apparel

Dec 03, 2025  on Shopify

So far so good. Really helpful customer service (Donna, u awesome! :)). Let's do more business!

KEvea.

Dec 03, 2025  on Shopify

Artissentials

Dec 03, 2025  on Shopify

Very great, simple, clean UI, with lots of customization. I love Dropshipping mode. Can't let the customers know your stuff is from China LOL!

Empire Online Shopping

Dec 03, 2025  on Shopify

excellent

Celeste Adore

Dec 03, 2025  on Shopify

The best tracking platform I have ever used and their customer service team is great. They are always there to help if you have any problems which is really good as a client.

Garden365

Dec 02, 2025  on Shopify

good product

Ivano Milano

Dec 02, 2025  on Shopify

khat did a good job

LE BRACELET

Dec 02, 2025  on Shopify

PERFECT

VitaminDiskon

Dec 02, 2025  on Shopify

Dr. Johnny's CA

Dec 01, 2025  on Shopify

Great support from Cecilia. She onboarded me and gave me some articles from the help center

Charming Wish

Dec 01, 2025  on Shopify

Solevo

Nov 30, 2025  on Shopify

Soother Solutions

Nov 30, 2025  on Shopify

Amari Moda

Nov 29, 2025  on Shopify

cozy zero

Nov 28, 2025  on Shopify

Hichose

Nov 28, 2025  on Shopify

Snowy Delights

Nov 27, 2025  on Shopify

Boldvision

Nov 27, 2025  on Shopify

Jessca was so helpful, she helped us resolve some problem on our store, and now everything work very well.

Androphine

Nov 27, 2025  on Shopify

super responsive and patient. thank you

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