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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,899)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

vinylfrog

Jun 18, 2025  on Shopify

Littho Jewels

Jun 17, 2025  on Shopify

Luxe Aura Boutique

Jun 17, 2025  on Shopify

PETROOM

Jun 17, 2025  on Shopify

Fast, clear and very helpful customer service. Allowed me to solve a CSS problem in under 5 minutes!

Unike turprodukter

Jun 17, 2025  on Shopify

Good patience to answer all my questions.

Verona-amour London

Jun 16, 2025  on Shopify

Donna is so incredibly helpful. Really went above and beyond.

BeSmashing

Jun 16, 2025  on Shopify

Easy set up and great support from Donna

novura

Jun 16, 2025  on Shopify

great chat support good app.

Lumbar Heaven

Jun 16, 2025  on Shopify

Setting up this app was easy because the support with this app is great.

Gifthunt

Jun 16, 2025  on Shopify

BlueBeach.

Jun 16, 2025  on Shopify

Tot nu toe een heel goede ervaring met de app en hulp van de klantenservice. Je wordt op elke vraag meteen goed geholpen en krijgt als nieuwe klant een hoop extra's.

Sev. Mills

Jun 16, 2025  on Shopify

Salt Skins Swimwear

Jun 15, 2025  on Shopify

Excellent customer service and a great app! Helps us with customer concerns about their shipping.

VonBon.uk

Jun 15, 2025  on Shopify

Bireyo

Jun 14, 2025  on Shopify

Thank you Kelly, you solved the problem very fast.

Jada

Jun 14, 2025  on Shopify

Great help from Sezza

QuickpickX

Jun 14, 2025  on Shopify

HausStylee

Jun 14, 2025  on Shopify

Amazing app and even better support! ParcelPanel is super easy to set up, looks great on the storefront, and does exactly what it promises. The customer service (especially Cecilia) is incredibly helpful and fast — they even increased my free quota without asking. Highly recommended for any dropshipping store, especially within the EU. Thanks a lot!

NuLyfe

Jun 14, 2025  on Shopify

GT World of Beauty International

Jun 13, 2025  on Shopify

Good App and convenient support!

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