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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,973)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Filler Lux

Jun 22, 2025  on Shopify

This app works flawlessly and has all the features we need to collect and showcase reviews beautifully. The UI is clean, fast, and easy to use. What really stood out, though, is the support — incredibly fast, kind, and helpful. They handled everything professionally and even went the extra mile to tweak things just the way we wanted. Huge thanks to the team — you’ve definitely earned a loyal user!

Coeur de Chat

Jun 11, 2025  on Shopify

ANJARA Maroquinerie innovante alternative au cuir et sacs en raphia

Jun 10, 2025  on Shopify

Very good. Support team is very reactive and very helpful! Keep going

Vessels

Jun 10, 2025  on Shopify

YLANG STORE

Jun 10, 2025  on Shopify

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Puppy To Pro Shop

Jun 10, 2025  on Shopify

Luxlane

Jun 09, 2025  on Shopify

INFRAHEAL AU

Jun 09, 2025  on Shopify

Excellent features and customer service is super helpful

Chris&Sam/Shop

Jun 09, 2025  on Shopify

SoftFeel

Jun 08, 2025  on Shopify

Great App!

LUX-Peruck

Jun 07, 2025  on Shopify

Monte Blanco Online

Jun 07, 2025  on Shopify

MERLIÁ

Jun 07, 2025  on Shopify

The app works great. The customer service is top-notch. Thanks, Zessa, for your help!

Libelté

Jun 06, 2025  on Shopify

Nous utilisons Parcel Panel avec Klaviyo pour automatiser nos emails de suivi et post-livraison, et c’est un vrai game-changer. L’intégration est fluide, les événements (comme “colis livré”) remontent parfaitement, et la personnalisation client devient ultra précise. Nos clients sont rassurés, notre SAV a chuté, et l’expérience globale s’en trouve renforcée. Support réactif, interface claire, et options avancées pour les marques exigeantes. Merci pour ce bel outil

Talini

Jun 05, 2025  on Shopify

Bisher alles gut. Beim anderen Store gibt es noch Probleme mit der Status Synchronisierung, aber das soll wohl an Shopify liegen. Support ist aber sehr schnell und hilfsbereit. Preislich könnte es schmackhafter sein.

Opul Nails

Jun 05, 2025  on Shopify

IACHETEUR

Jun 05, 2025  on Shopify

Filler Lux

Jun 05, 2025  on Shopify

This app works flawlessly and has all the features we need to collect and showcase reviews beautifully. The UI is clean, fast, and easy to use. What really stood out, though, is the support — incredibly fast, kind, and helpful. They handled everything professionally and even went the extra mile to tweak things just the way we wanted. Huge thanks to the team — you’ve definitely earned a loyal user! ✨

Nobody Left Out Books

Jun 05, 2025  on Shopify

Elios

Jun 04, 2025  on Shopify

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