Reviews: Parcel2Go

Customer reviews: Parcel2Go

Reviews (30)

Overall rating

3.5

5

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4

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4

What Merchants Think

The overall feedback from merchants using Parcel2Go is varied, with many praising its ease of use and integration with platforms like Shopify. It is commonly appreciated for its competitive pricing and the variety of shipping options it offers. However, there are notable concerns regarding customer service and functionality, especially related to Smart Send issues and integration glitches.

Key Strengths

Ease of use and user-friendly interface
Efficient integration with Shopify and other platforms
Automated order imports and tracking information updates
Competitive pricing and multiple courier options
Rule Manager feature for customizing shipping processes

Common Concerns

Issues with Smart Send, particularly with phone number formatting
Challenges in changing details such as collection addresses
Customer service delays and unresponsiveness
Problems with order fulfillment and tracking updates
Difficulty resolving disputes or late deliveries

Final Thoughts

Parcel2Go is a highly beneficial tool for businesses, particularly those using Shopify, due to its broad range of features and ease of use. While the app receives commendations for streamlining shipping processes and saving time, the recurring issues with customer service and certain functionalities need to be addressed for a more consistently positive user experience.

Al-Haq Thobes

Feb 13, 2025 on Shopify

We used P2G for international parcels and the rule manager is very handy. No problems so far

Funtastic Crafts

Feb 07, 2025 on Shopify

Very easy to import and book parcels with a good choice of couriers available.

Eventcarpetsonline Ltd

Feb 07, 2025 on Shopify

All good, works as expected and P2G has fair rates.

Stuff and Nonsense Online

Feb 07, 2025 on Shopify

Parcel2go. Finally an App that does what it says on the tin! Effortless and cost effective, plus you can chat to really people.

Unite Hair UK

Jul 04, 2024 on Shopify

imports orders for quick shipping, updates fulfillment tag

Stream2Sea Global

May 24, 2024 on Shopify

Very good app. Easy to use and importing everything fluently. A lot of shipping options. Happy with the app :)

Trading Post Coffee Roasters

Jan 19, 2023 on Shopify

Great platform - imports all sales quickly and easily from Shopify for efficient service, creating shipping labels, arranging courier details, and providing tracking links with ease. Great customer service and support lines. Would recommend.

laughingfoxproducts

Jan 15, 2023 on Shopify

Fabulous app - Been using this App for a while and it does everything i need to run my business! Imports orders automatically adds tracking information, saves me so much time!

White Rose Coffee Roasters

Jan 12, 2023 on Shopify

Very easy to use and with the Rule Manager you can set rules so certain weights of products are auto set to certain carriers - so literally you just refresh smart send on their site and it creates all the shipping labels for you from your shopify orders - print them and ship them out - easy!

Kiki Bear

Jan 11, 2023 on Shopify

Great platform, very user friendly, helpful staff and competitive pricing! I would recommend using for any business owner as it syncs very well with Shopify! A*

KittyGardensUK

Nov 25, 2020 on Shopify

this app has helped me to send lots of parcels across the u.k very easily and quickly. it helped me to set up my first online business.