Reviews: Parcel2Go

Customer reviews: Parcel2Go

Reviews (30)

Overall rating

3.5

5

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What Merchants Think

The overall feedback from merchants using Parcel2Go is varied, with many praising its ease of use and integration with platforms like Shopify. It is commonly appreciated for its competitive pricing and the variety of shipping options it offers. However, there are notable concerns regarding customer service and functionality, especially related to Smart Send issues and integration glitches.

Key Strengths

Ease of use and user-friendly interface
Efficient integration with Shopify and other platforms
Automated order imports and tracking information updates
Competitive pricing and multiple courier options
Rule Manager feature for customizing shipping processes

Common Concerns

Issues with Smart Send, particularly with phone number formatting
Challenges in changing details such as collection addresses
Customer service delays and unresponsiveness
Problems with order fulfillment and tracking updates
Difficulty resolving disputes or late deliveries

Final Thoughts

Parcel2Go is a highly beneficial tool for businesses, particularly those using Shopify, due to its broad range of features and ease of use. While the app receives commendations for streamlining shipping processes and saving time, the recurring issues with customer service and certain functionalities need to be addressed for a more consistently positive user experience.

tenpinshop

Feb 07, 2025 on Shopify

*It's Broken* Smartsend imports don't work, ongoing issue with the phone number "not being in the correct format" - I have told them 3 times in 3 months and still not resolved. I either have to manually create each order, or, use another service. Hopefully someone sees and actually does something about it.

VivTap

Jul 29, 2024 on Shopify

Forces me to fill customs with price the product is listed stupid company

dYdX Merch

Jul 07, 2024 on Shopify

UI and UX is great, however, the customer service is awful There is no way to change my collection address in smart send. Customer chatbot service unable to help and the API email they recommended is unresponsive All i want to do is change my collect from address My details on Shopify are correct. I have deleted the plugin and reconnected parcel2go app to no avail. Why is a simple task impossible for them to fix?

JohnDyerGallery

Mar 10, 2021 on Shopify

Two weeks go by and still no support :-( Struggling with this - it doesn't talk back to Shopify now - so when an order is booked the customer's order isn't updated with tracking or fulfilled. As P2G isn't a courier option in Shopify that then makes it hard to update manually. It used to work (really well) - but hasn't for a few weeks. We have asked for support 3 times but had no resolution.