What Merchants Think

The overall feedback from merchants using Parcel2Go is varied, with many praising its ease of use and integration with platforms like Shopify. It is commonly appreciated for its competitive pricing and the variety of shipping options it offers. However, there are notable concerns regarding customer service and functionality, especially related to Smart Send issues and integration glitches.

Key Strengths

• Ease of use and user-friendly interface
• Efficient integration with Shopify and other platforms
• Automated order imports and tracking information updates
• Competitive pricing and multiple courier options
• Rule Manager feature for customizing shipping processes

Common Concerns

• Issues with Smart Send, particularly with phone number formatting
• Challenges in changing details such as collection addresses
• Customer service delays and unresponsiveness
• Problems with order fulfillment and tracking updates
• Difficulty resolving disputes or late deliveries

Final Thoughts

Parcel2Go is a highly beneficial tool for businesses, particularly those using Shopify, due to its broad range of features and ease of use. While the app receives commendations for streamlining shipping processes and saving time, the recurring issues with customer service and certain functionalities need to be addressed for a more consistently positive user experience.