Reviews: Parcel Panel Returns &Exchange

Customer reviews: Parcel Panel Returns &Exchange

Reviews (404)

Overall rating

4.9

5

291
4

12
3

4
2

3
1

3

What Merchants Think

Overall, merchants are highly satisfied with the "Parcel Panel Returns & Exchange" app. Users praise its ease of use and effectiveness in simplifying the returns and exchanges process, enhancing both customer satisfaction and operational efficiency. The customer service has received consistent accolades for its responsiveness and professionalism, making the app a favored choice for many online store owners.

Key Strengths

User-friendly interface and easy setup process
Excellent customer support with quick response times
Offers a free plan with essential features, catering to new store owners
Facilitates a smooth returns process with built-in templates and customizable options
Seamless integration with Shopify

Common Concerns

Limited courier integration options, especially for UK merchants
Lack of comprehensive personalization options and font selections
Issues with return fees settings, particularly for exchanges and refunds
Technical hiccups like manually enabling notification emails and automatic refunds before goods return

Final Thoughts

"Parcel Panel Returns & Exchange" is a well-regarded app that significantly eases return management for online merchants, especially those using Shopify. While it excels in service and general functionality, some region-specific limitations and technical issues can affect users. Merchants highly recommend it for its strong customer service and operational benefits, though improvements in certain features could enhance its universal appeal.

SONYA

Mar 08, 2024 on Shopify

DO NOT USE THIS APP!!! We set up our account to REFUND TO STORE CREDIT - yet unexpected amounts were coming out of our Shopify account without our approval. After looking into where our money was going this app was refunding all payments to customers lodging a return EVEN before the goods were returned from customers. $7800 was refunded without our consent and furthermore these returns were not shipped back to us from the customer as the refund was issued directly upon approval for the return to me made by the customer. So all in all I have lost my sales + my stock which I can't ensure will be shipped back to me as the refund was made prior to goods being returned and inspected!! WHAT A JOKE OF AN APP!!

Midmood

Feb 06, 2024 on Shopify

I just started using the app, so far so good, I think its very easy to use and set up :) Donna was also really kind and helped me with something promptly - thanks for the support! :)

elims

Jan 25, 2024 on Shopify

We just installed the app so it is too early to write a review but since the customer service gave me prompt responses and setting up was easy, I put 5 stars at this moment.

Venlana

Jan 04, 2024 on Shopify

I use this application in several stores, and it is really a very good application. Their customer service is also very good. I thank Donna for helping me.

Yoga Addicts

Jan 01, 2024 on Shopify

⭐️⭐️⭐️⭐️⭐️ Excellent service! Parcel Panel app has made the returns and exchange process a breeze. Their prompt and hassle-free service ensured a smooth experience. From start to finish, everything was handled efficiently and with utmost professionalism. I highly recommend Parcel Panel for their exceptional service and seamless returns and exchange process. Five stars all the way!