Parcel Panel simplifies the returns process for your Shopify store, providing an easy-to-use interface for customers and efficient tools for administrators. Enhance customer satisfaction and optimize returns management with seamless integrations and flexible customization.

Very happy with this app. Works well and the chat support is always quick and they do their best to help.

This app has the potential to be excellent, if only it was able to provide a returns service with courier integration in the UK. Having installed the app and received support in doing so, we thought we had at last found a returns app that would do what it claimed i.e provide an easy and seamless returns process. Unfortunately it is totally geared to a US market and has little to no courier integrations for UK merchants. The only one offered was SendCloud, an app requiring a monthly subscription fee with varying levels (the cheapest being £23 per month for the minimum subscription), plus charges per label. Integration with UK couriers would prevent the need for unnecessary app charges (crucial for small businesses). Integration with Royal Mail or Evri, the two biggest mail providers in the UK would not be an unreasonable ask for UK merchants when you are offering the app to them. Even integration with Shopify's own courier service would be great. On messaging Parcel Send they stated you could request alternative courier integrations and provided a link to do so. Unfortunately the link takes you on a circular journey to set up a google gmail account in order to request alternatives and if you don’t have one you are not able to. We, like the vast majority of other professional businesses, don't use google gmail and have no intention of doing so. We then had a message conversation with customer support and three times over two conversations requested alternative couriers for the UK. They did state they would pass this on to their development team so we wait with bated breath to see. A few days after installing the app a customer return request was received, which is when we discovered the above (no couriers for customers to return parcels in the UK). So our customer was stuck in the app with nowhere to go! We could not approve the return request to provide a returns label to the customer as it required a courier to be chosen and, as we have said many times above, Parcel Send do not offer this for UK merchants. We again contacted customer support about the customer stuck in the app that could not be approved and after a lengthy conversation and being told to set up a subscription charge with cloudsend, it was clear that the advisor did not know what to do either. We explained we had already mentioned the issue about no couriers a few days ago and was informed a response had been sent to us (we have checked junk and all emails, nothing received). Our only solution is to manually do the return, but this means having to uncheck the box to provide a returns label to the customer and now ask them to sort out the label and return themselves (not exactly what we, or our customers, would expect from a professional online returns portal). So, the bottom line is... the app is great if you’re not in the UK. If you are, look for another app as you will be bitterly disappointed and frustrated that your seamless and easy returns process turns out to be anything but! If Parcel Send get their act together on UK courier integrations, I would definitely recommend them and be happy to use them again. I feel they have left me with no option but to find an alternative app that can actually deliver what it is set up for within the UK.

WOuld love this app to have the ability to charge return fees for ALL exchange reasons, but it only allows you to choose one, which doesn't make sense if you need to charge postage for any exchanges. YOu also can't charge return fees for Refunds as well as Exchanges - only one or the other. The interface is user friendly and aesthetically pleasing and price point is good but without these features, I can't use the app.

Easy enough to setup without support. Have contacted once around notifications and to remove branding and was dealt with quickly. So far, so good!

Just what I was looking for! Very simple and easy to sue and price is affordable. I tried two other apps and price was expensive and they did not have a lot of features as this app. Thanks!

its very good, the only downside is the domain and the amount of returns per month (which you hace to pay for).

Great app. Been going through lots of return apps . This is the only one I could really recommend. Very simple to set up

This app has everything you need to create your returns and exchange portal. Very easy to use and implement. Support is just as good if not greater! Thank you to Donna and Kath. Very helpful, kind and patient. 100% recommend!

This apps seems to do it all. Allows you to customize your returns and exchange options. It also has a built in shipping/returns policy. I contacted Parcel Panel Returns & Exchange at 9:30 pm, not sure what i was expecting, but was pleasantly surprised when Dee responded. I had a question about branding and Dee was very helpful, polite and awesome to chat with all while helping me quickly. The entire interaction was less than five minutes. Turns out, not only is this a good app to use but their customer service is great too.

DO NOT USE THIS APP!!! We set up our account to REFUND TO STORE CREDIT - yet unexpected amounts were coming out of our Shopify account without our approval. After looking into where our money was going this app was refunding all payments to customers lodging a return EVEN before the goods were returned from customers. $7800 was refunded without our consent and furthermore these returns were not shipped back to us from the customer as the refund was issued directly upon approval for the return to me made by the customer. So all in all I have lost my sales + my stock which I can't ensure will be shipped back to me as the refund was made prior to goods being returned and inspected!! WHAT A JOKE OF AN APP!!

I just started using the app, so far so good, I think its very easy to use and set up :) Donna was also really kind and helped me with something promptly - thanks for the support! :)

We just installed the app so it is too early to write a review but since the customer service gave me prompt responses and setting up was easy, I put 5 stars at this moment.

I use this application in several stores, and it is really a very good application. Their customer service is also very good. I thank Donna for helping me.

⭐️⭐️⭐️⭐️⭐️ Excellent service! Parcel Panel app has made the returns and exchange process a breeze. Their prompt and hassle-free service ensured a smooth experience. From start to finish, everything was handled efficiently and with utmost professionalism. I highly recommend Parcel Panel for their exceptional service and seamless returns and exchange process. Five stars all the way!