Parcel Panel Returns &Exchange logo

Customer reviews: Parcel Panel Returns &Exchange

Develop by Channelwill

Reviews (612)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "Parcel Panel Returns & Exchange" app. Users praise its ease of use and effectiveness in simplifying the returns and exchanges process, enhancing both customer satisfaction and operational efficiency. The customer service has received consistent accolades for its responsiveness and professionalism, making the app a favored choice for many online store owners.

Key Strengths

  • User-friendly interface and easy setup process
  • Excellent customer support with quick response times
  • Offers a free plan with essential features, catering to new store owners
  • Facilitates a smooth returns process with built-in templates and customizable options
  • Seamless integration with Shopify

Common Concerns

  • Limited courier integration options, especially for UK merchants
  • Lack of comprehensive personalization options and font selections
  • Issues with return fees settings, particularly for exchanges and refunds
  • Technical hiccups like manually enabling notification emails and automatic refunds before goods return

Final Thoughts

"Parcel Panel Returns & Exchange" is a well-regarded app that significantly eases return management for online merchants, especially those using Shopify. While it excels in service and general functionality, some region-specific limitations and technical issues can affect users. Merchants highly recommend it for its strong customer service and operational benefits, though improvements in certain features could enhance its universal appeal.

Nubiancreationsco

Apr 11, 2024  on Shopify

Just what I was looking for! Very simple and easy to sue and price is affordable. I tried two other apps and price was expensive and they did not have a lot of features as this app. Thanks!

Amone Attire

Apr 09, 2024  on Shopify

its very good, the only downside is the domain and the amount of returns per month (which you hace to pay for).

Cali-clothing.com

Apr 06, 2024  on Shopify

Great app. Been going through lots of return apps . This is the only one I could really recommend. Very simple to set up

Pet Shack

Mar 27, 2024  on Shopify

This app has everything you need to create your returns and exchange portal. Very easy to use and implement. Support is just as good if not greater! Thank you to Donna and Kath. Very helpful, kind and patient. 100% recommend!

Terrell's Corner

Mar 20, 2024  on Shopify

This apps seems to do it all. Allows you to customize your returns and exchange options. It also has a built in shipping/returns policy. I contacted Parcel Panel Returns & Exchange at 9:30 pm, not sure what i was expecting, but was pleasantly surprised when Dee responded. I had a question about branding and Dee was very helpful, polite and awesome to chat with all while helping me quickly. The entire interaction was less than five minutes. Turns out, not only is this a good app to use but their customer service is great too.

SONYA

Mar 08, 2024  on Shopify

DO NOT USE THIS APP!!! We set up our account to REFUND TO STORE CREDIT - yet unexpected amounts were coming out of our Shopify account without our approval. After looking into where our money was going this app was refunding all payments to customers lodging a return EVEN before the goods were returned from customers. $7800 was refunded without our consent and furthermore these returns were not shipped back to us from the customer as the refund was issued directly upon approval for the return to me made by the customer. So all in all I have lost my sales + my stock which I can't ensure will be shipped back to me as the refund was made prior to goods being returned and inspected!! WHAT A JOKE OF AN APP!!

Midmood

Feb 06, 2024  on Shopify

I just started using the app, so far so good, I think its very easy to use and set up :) Donna was also really kind and helped me with something promptly - thanks for the support! :)

elims

Jan 25, 2024  on Shopify

We just installed the app so it is too early to write a review but since the customer service gave me prompt responses and setting up was easy, I put 5 stars at this moment.

Venlana

Jan 04, 2024  on Shopify

I use this application in several stores, and it is really a very good application. Their customer service is also very good. I thank Donna for helping me.

Yoga Addicts

Jan 01, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ Excellent service! Parcel Panel app has made the returns and exchange process a breeze. Their prompt and hassle-free service ensured a smooth experience. From start to finish, everything was handled efficiently and with utmost professionalism. I highly recommend Parcel Panel for their exceptional service and seamless returns and exchange process. Five stars all the way!

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