I love that we can provide ease of convenience to our customers by having the returns and exchanges portal. I appreciate being able to modify the written text boxes and linking to our Returns Policy. I would have liked to see more personalization options with the font selections however, but that is not a deal breaker as a merchant.

Quick service, and they help you with the things you need assistance with, so your expectations are met.

I am a new store owner and decided to choose Parcel Panel because they offer a free plan for new owners. The app is so user friendly, and already has built in templates for returns that makes the process very easy for a newbie. And I was able to contact the company via chat and they answered very quickly and assisted under a minute. I am very pleased with the service and am excited to partner with them as I grow my new store.

I just installed the app and asked Kath for help with a few adjustments. She was very helpful and quick. Thank you Kath

Je l'ai téléchargé aujourd'hui et tout se passe très bien, j'ai l'impression que ma boutique est entre de bonnes mains et je suis donc rassurée merci à l'équipe

This is an awesome app with phenomenal features. It makes the return/refund process much easier. All you have to do is direct customers to a link! Plus, all of the most essential features are available in the free version like: excluded products not available for returns, custom eligible return dates, shipping couriers accepted, discounted shipping rates, customized packing/customs slips, and a plethora of other customizations.

Looked at many apps to compare features and functionality. If you are looking at this one now, do not hesitate in giving it a go. Such a great and easy to use app and the customer service is incredibly quick and to the point. Amazing service from Donna thank you so much!

The app is very easy to setup and the support team are extremely helpful, professional and so fast in their support.

Good customer service. Just wish they increase the number of allowed returns per month to around 20 to 30 for the free plan.

the customer service, cecilia, made this stressful situation less stressful and was there to answer my many questions. They helped me through the process and provided screenshots to make things easier.

the customer support is supper easy and quick! really awesome app to use! thanks for your help, Cecilia:)

Great app, great support, the only thing is that I didn't realize that notification emails about returns should be turned on manually.

The Parcel Panel Returns & Exchange app has been a game-changer for our Shopify store! The return process is extremely easy and intuitive. It seamlessly integrates with Shopify and simplifies return management significantly. The user interface is clear and user-friendly, making it easy to handle returns efficiently. The support team is responsive and helpful, providing great assistance whenever needed. I highly recommend this app to any Shopify store owner looking to streamline their returns process. It's a must-have tool for improving customer satisfaction and operational efficiency!

Wonderful easy to use app, saves a lot of time and makes a big difference in professional look and feel.

Actually haven't had a chance to interact with the app yet but so far the customer service as I am installing it has been great!

Parcel Panel simplifies the returns process for your Shopify store, providing an easy-to-use interface for customers and efficient tools for administrators. Enhance customer satisfaction and optimize returns management with seamless integrations and flexible customization.

Very happy with this app. Works well and the chat support is always quick and they do their best to help.

This app has the potential to be excellent, if only it was able to provide a returns service with courier integration in the UK. Having installed the app and received support in doing so, we thought we had at last found a returns app that would do what it claimed i.e provide an easy and seamless returns process. Unfortunately it is totally geared to a US market and has little to no courier integrations for UK merchants. The only one offered was SendCloud, an app requiring a monthly subscription fee with varying levels (the cheapest being £23 per month for the minimum subscription), plus charges per label. Integration with UK couriers would prevent the need for unnecessary app charges (crucial for small businesses). Integration with Royal Mail or Evri, the two biggest mail providers in the UK would not be an unreasonable ask for UK merchants when you are offering the app to them. Even integration with Shopify's own courier service would be great. On messaging Parcel Send they stated you could request alternative courier integrations and provided a link to do so. Unfortunately the link takes you on a circular journey to set up a google gmail account in order to request alternatives and if you don’t have one you are not able to. We, like the vast majority of other professional businesses, don't use google gmail and have no intention of doing so. We then had a message conversation with customer support and three times over two conversations requested alternative couriers for the UK. They did state they would pass this on to their development team so we wait with bated breath to see. A few days after installing the app a customer return request was received, which is when we discovered the above (no couriers for customers to return parcels in the UK). So our customer was stuck in the app with nowhere to go! We could not approve the return request to provide a returns label to the customer as it required a courier to be chosen and, as we have said many times above, Parcel Send do not offer this for UK merchants. We again contacted customer support about the customer stuck in the app that could not be approved and after a lengthy conversation and being told to set up a subscription charge with cloudsend, it was clear that the advisor did not know what to do either. We explained we had already mentioned the issue about no couriers a few days ago and was informed a response had been sent to us (we have checked junk and all emails, nothing received). Our only solution is to manually do the return, but this means having to uncheck the box to provide a returns label to the customer and now ask them to sort out the label and return themselves (not exactly what we, or our customers, would expect from a professional online returns portal). So, the bottom line is... the app is great if you’re not in the UK. If you are, look for another app as you will be bitterly disappointed and frustrated that your seamless and easy returns process turns out to be anything but! If Parcel Send get their act together on UK courier integrations, I would definitely recommend them and be happy to use them again. I feel they have left me with no option but to find an alternative app that can actually deliver what it is set up for within the UK.

WOuld love this app to have the ability to charge return fees for ALL exchange reasons, but it only allows you to choose one, which doesn't make sense if you need to charge postage for any exchanges. YOu also can't charge return fees for Refunds as well as Exchanges - only one or the other. The interface is user friendly and aesthetically pleasing and price point is good but without these features, I can't use the app.

Easy enough to setup without support. Have contacted once around notifications and to remove branding and was dealt with quickly. So far, so good!